Vacancy expired!
Company Overview:
American Moving is a 22-year-old company that has built its business on a commitment to excellence and providing personal service. Still fueled by these values of excellence and customer service, we are now a large local mover and a top booking agent for Bekins Van Lines. We currently have a winter-level operations team of 25-30 team members with field staff numbering 25+.
We are looking for skilled moving and storage operations team member with experience in building field operations, drivers and fleet.
Summary:
The Operations Manager is responsible for the overall productivity, efficiency and quality of all local, long distance and storage operations including dispatch, safety, loss prevention, customer satisfaction and fleet management. The Operations Manager will primarily focus on:
Gross profit and profit margins for both local and long-distance operations
Growth of team members from new hires through advancement into sales, operations execution team, or van line driver
Maintaining companys excellent reputation
Description of Responsibilities:
The Operations Manager is responsible for overseeing, managing, tracking and reporting on the following as well as any specific assignments or additional responsibilities as agreed upon with the General Manager.
Strategic planning and goal management for the department
Long-term asset planning and management
Maximization of resources utilization over needs
Staff management and supervision
Staff recruitment
Department training and development programs
Development and documentation of department policy, procedures and processes
Interstate fleet development and management
Storage in Transit (SIT) and local storage management
Warehouse asset management
Department revenue goals and budget
Workman compensation
Required Skills and Competencies
1. Exceptional communicator
2. Ability to create and follow processes
3. Proactive, creative and effective problem solver
4. Handle multiple tasks without losing focus
5. Exceptional time management skills
6. Ability to prioritize based on primary objectives
7. Highly organized and disciplined, and demonstrates exceptional follow up
8. Exceptional attention to detail
9. Exceptional documentation of work
10. Adept and comfortable with technology
Required Attributes and Behaviors
1. Enjoys problem solving
2. Always takes initiative
3. Desires to own a problem and resolution
4. Goal and results driven
5. Not afraid to admit mistakes
6. Open to and capable of making change
7. Takes pride in results
Required Education
1. 4-year college education preferred but not required
2. Education or training in Operations Management preferred but not required
Minimum Required Work Experience
1. Five years moving experience in a van line environment
2. Additional five years business / business management experience
Vacancy expired!