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Nelnet is a student loan servicer that's grown into a fiber internet pioneer, real estate investor, and software provider. But that's just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.This Organizational Change Manager focuses on the people side of change at an enterprise level, including changes to business processes, systems, technology and organizational structures. This position focuses on creating a consistent experience for our associates in navigating change and transition. In addition, the Organizational Change Manager leverages a structured methodology to design a change strategy that meets the unique needs of each change or transition. The position also matures the discipline of change management across the organization. The Organizational Changer Manager is a senior member of the Project Management Team, as well as a coach and mentor to team members within projects, programs and the department.JOB RESPONSIBILITIES:Oversee the change management project portfolio. Apply change management processes and tools to create strategies to drive success and change adoption required by each change initiative.
Coach leaders at all levels, including project sponsors, on change management best practices, while designing a tailored change management solution.
Coach and support project and agile teams in how to integrate change management activities and principles into project plans and other deliverables.
Conduct change assessments to understand size, complexity and impacts of each change.
Facilitate discussions to gather and understand stakeholders and impacts of each change.
Develop applicable change management deliverables including, but not limited to, stakeholder assessment, impact analysis, CM strategy, communication plan, sponsor roadmap, change network strategy, resistance management plan, risk assessment, and training plan.
Conduct readiness assessments; monitor adoption; identify risks, issues and anticipated points of resistance; and make recommendations as necessary.
Assist with building and supporting internal change networks.
Define and implement success metrics and monitor change progress. Develop strategies to address challenges, risks, and gaps.
Drive continuous improvement of internal change management processes and methodology.
EDUCATION:Bachelor’s degree or equivalent experience.
Certified Change Management Professional (CCMP) or Prosci certification preferred.
EXPERIENCE:3+ years of change management program design and implementation experience, preferably within a technology industry.
2+ years of project/program management experience.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:Agile project management knowledge helpful.
Exceptional communication skills, including tailoring messages to a variety of audiences.
Excellent interpersonal skills, emotional intelligence, and relationship-building abilities.
Excellent problem solving, collaborative decision-making, leadership, and coaching skills.
Strong business acumen and understanding of organizational issues and challenges.
Flexible and adaptable; able to work in ambiguous situations.
Demonstrated respect, collaboration, and pride in ownership.
Excellent ability to adapt to change and assist others in adapting.
Focus on delivering value.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .Nelnet is a Drug Free and Tobacco Free Workplace.Nelnet is a leading student loan servicer – but we’re even more than that. We’re a professional services company, telecommunications innovator, and K-12 and higher education expert (and that’s just the shortlist). For over 40 years, we’ve been serving our customers and making their dreams possible.EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)
Vacancy expired!