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About UsReady to build? So are we. Come join VMware’s new exciting Modern Applications Business Unit (MAPBU) team, made up of products and services under the Tanzu portfolio to help customers build, run and manage their most important applications. We build applications with velocity to run in a cloud-native environment, run open-source Kubernetes with consistency, and manage our customers entire footprint with confidence to help them achieve their business outcomes.YouYou understand enterprise customer expectations of the software support experience, enjoy building relationships and learning your client’s ecosystem, serving as their trusted advisor and liaison, and you judge your success by your customer’s success and happiness. You may never have held the title of Support Engineer; you might have been a senior admin or software developer, or just the person who knows how to fix complex issues and collaborate to prevent future problems while keeping everyone well informed. You thoughtfully assist customers and colleagues by listening, connecting the dots, and documenting the situation and solution. You consult with Pivots in support, development, or escalation engineering as needed to address critical problems that frequently require the development of unique and creative solutions. You are personable, and bring professionalism, intuition, communication and technical agility to your daily interactions. You hold values related to kindness, helpfulness, self-awareness, and continuous learning.UsIn Pivotal Support, we are passionate about providing our software customers with the highest level of service. We work in small teams around the globe, supporting customers 24x7. We believe in doing the right thing and working at a sustainable pace – typically 8 hours each day with occasional weekend support rotations. We are also passionate about our people, building on individual strengths, and encouraging continuous learning and certifications. And, when you’re off work, we want you to relax, recharge, and refocus.Your DayAs a Designated Support Engineer, your work day is focused on a small number of clients who recognize and relate to you as their central point of contact for Pivotal product support issues, including proactive technical support, upcoming feature consultation, issue escalation, training recommendations, and communicating procedural and status updates on the customer’s complex and often mission-critical environment. You communicate regularly with customers and use your knowledge of their architecture to develop support plans, upgrade plans, and status reports recognizing their priorities, challenges, initiatives, and potential areas for improvement. You use your judgment and technical expertise to identify, document, and report issues with design, reliability, and maintenance issues. You act as the customer advocate as you work closely with Pivots in engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices.Required Skills / ExperiencesOur team members are all familiar, skilled, and/or experienced in most of the following:Personable, technical, professional presence and communication skills
Presentation skills, hosting and running remote customer meetings
Strong analytical and problem solving skills with ability to manage critical and complex issues in high-pressure environments
Strong familiarity with Linux
Iaas/Cloud Infrastructure (e.g., AWS, Azure, OpenStack, vSphere, etc.)
Desired Skills / ExperiencesFamiliar with Ruby, Rails, GO, . NET and/or Java
Familiar with network administration, and networking protocols/functions (e.g., HTTP, HTTPS, SSL/TLS, SMTP, DNS)
Container technologies such as Docker or container orchestration tools like CoreOS, Docker Swarm, Kubernetes, etc.
Industry hands-on development experience
Ticketing systems such as Jira and Salesforce Service Cloud
Pivotal is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.Category : Client SupportSubcategory: Technical SupportExperience: Business LeadershipFull Time/ Part Time: Full TimeWork From Home: NoPosted Date: 2020-01-07VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
Vacancy expired!