Vacancy expired!
- Represents and is responsible for all aspects of order entry, customer experience, and marketing systems; functional requirements, testing, quality, and support of IT solutions related to IT solutions delivery.
- Responsible for working alongside business stakeholders to prioritize and plan work, resources, and schedules.
- Have accountability for ensuring program milestones and commitments related to order to cash, CRM, and marketing systems and implementations.
- Deliver IT solutions successfully to cost, schedule, and meeting strategic business requirements.
- Serve as the escalation point for support issues affecting our customers, managing significant issues through resolution, and proscribing and managing ongoing remedies.
- Indirect responsibility for all business IT projects with capital costs typically $250K - $1M. Accountable for delivering solutions on time and on budget.
- Develop relationships with key executives, stakeholders, customers, and suppliers; identify and sponsor opportunities to collaborate on innovative solution developments.
- Support the development and execution of the Enterprise architecture to ensure that technology investments are aligned and support the overall IT strategy.
- Drive smarter technology investments through innovative best practices and scale up successful developments across the organization: monitor technology trends and competitor IT strategies.
- Contribute to the development of the overall IT strategy.
- Direct responsibility for the development and management of the IT customer experience teams (10-12 internal and 10+ external resources). Responsible for managing relationships with IT peers and related business constituents.
- Develop and follow processes that allow the IT and business admin teams to work effectively together. Indirect responsibility for assigning and managing work across these teams.
- Responsible for managing two teams: The Salesforce.com team made up of a manager, four individual contributors, and an offshore support team of 3 - 7 resources.
- The customer support team made up of a manager, five individual contributors, and a 3rd party provider for supporting the online ordering solution.
- University degree or equivalent
- 10+ years of IT and business work experience with a broad range of exposure to various technical environments, platforms, and business segments.
- More than ten years of experience in IT and managing an equivalent functional area.
- Substantial experience of working with senior level, decision-making executives and their teams.
- High technical understanding of SDLC processes and governance of SaaS and ERP solutions.
- The person will need to have a strong background working on large Salesforce.com implementations.
- Experience managing multiple suppliers and partners simultaneously for a given program.
- 13 days of paid time off accrued yearly and 6 days of PST accrued yearly; 9 paid holidays, 40 hours of new parent and family care time off and 12 hours of paid volunteer work.
- Medical (Kaiser or Cigna), dental (Delta Dental), a vision plan (VSP), life insurance, STD, LTD, AD&D, dependent life, and HSA and FSA flexible spending accounts, and pet insurance.
- 401(k) with 6% company match and annual retirement contribution, and a college investment savings program.
- Employee development including education tuition assistance, and on-site development through company University.
- Robust wellness program with access to monthly virtual classes through Wellbeats and monthly company wellness challenges.
- Generous discount on products, charitable contribution match, employee assistance program, adoption assistance, dependent scholarships, on-site physical therapists, and more
Vacancy expired!