Job Details

ID #21299769
State Colorado
City Castlerock
Job type Contract
Salary USD $23 - $27 23 - 27
Source BridgeView
Showed 2021-10-18
Date 2021-10-13
Deadline 2021-12-11
Category Technical support
Create resume

Support Specialist - Office 365

Colorado, Castlerock, 80104 Castlerock USA

Vacancy expired!

Bridgeview is currently seeking a Support Specialist for one of our clients. If you love building and supporting technology solutions that make businesses successful, then read on for more details.

TITLE: Support Specialist

LOCATION: Onsite support for Park Meadows/Highlands Ranch, Lone Tree, and Castle Rock

COMPENSATION: $23-27 /hr W2

BENEFITS & PERKS: Medical, Dental & Vision insurance; 4% match on 401K, Life & LTD Insurance, and Employee Perks (more detail below)

HOW YOU WILL MAKE AN IMPACT
  • Provide primary computer, peripheral, process, and application support to customers by phone and in person. Diagnose and resolve technical hardware and software problems using multiple troubleshooting techniques and all available resources. Determine the extent of customer reported issues.
  • Take ownership of reported incidents and problems, maintaining consistent communications and ensuring resolution.
  • Perform initial assessment and prioritization of reported issues.
  • Work with other IT personnel to investigate and resolve performance problems with applications and/or systems.
  • Perform remote administration of PC’s and other devices.
  • Provide lifecycle management of desktop computing environment. This includes security updates, virus scan reviews, and hardware maintenance as needed.
  • Conduct formal and informal training sessions for PC applications.
  • Respond to a wide range of procedural questions from the user community.
  • Support users of critical, non-standard systems.
  • Create, develop and maintain functional documentation for applications, hardware, and processes.

EXPERIENCE REQUIRED
  • EDUCATION and/or EXPERIENCE: A high school diploma or GED supplemented by two years of computer related education. Minimum of 3 years of work experience of which, 1+ years of Helpdesk experience.
  • LANGUAGE SKILLS: Ability to establish and maintain effective working relationships. Able to communicate effectively using both oral and written forms to both technical and basic user levels.
  • REASONING ABILITY: Must possess good organization and prioritization skills. The ability to develop logical plans of action for troubleshooting is a must. Work with little or at times, no supervision.
  • CERTIFICATES, LICENSES, REGISTRATIONS: Must possess a valid driver’s license and insurance policy to drive county vehicles. ITIL Certification or equivalent preferred.
  • OTHER SKILLS and ABILITIES:
    • Ability to provide exceptional levels of customer service. Possess considerable knowledge of both software applications and hardware used for automated processes. Must have strong troubleshooting skills.
    • Knowledge of the following required: IT Service Desk operations, Microsoft Operating Systems, basic TCP/IP networking skills, and Office 365. Knowledge of the following desired: SCCM, Symantec Enterprise Protection antivirus client. Some knowledge of training practices and principles.
    • Must possess strong time management skills. Ability to work beyond scheduled hours and respond to afterhours calls in a time-critical manner.
    • This position requires successful completion of a criminal background check including fingerprinting through a national database.
  • PHYSICAL DEMANDS: Incumbent may occasionally be required to lift and/or move up to 50 pounds.
  • WORK ENVIRONMENT: Work is generally performed in a typical office environment. Some point-to-point travel is required.
  • ACCESSIBILITY/AVAILABILITY: This position requires the incumbent to remain available via mobile cellular device/email access during and after normally scheduled business hours.

ABOUT BRIDGEVIEWFounded in 2005, BridgeView provides exceptional technology consulting, project augmentation, and placement services that help organizations and technologists achieve their goals. Our ability to evolve with the market and quickly adapt to client environments makes us a unique alternative to the status quo. It’s why we’ve achieved constant growth since the day we opened our doors, attracting well-known companies and expert talent. With a home base in downtown Denver and a team that embodies a work hard, play hard attitude, BridgeView is a personable but professional partner to you. We’ve won awards and we’ve had great success, but nothing is more rewarding than forming genuine connections with business leaders and technologists. Apply for the above role or sign up for job alerts at https://www.bridgeviewit.com/job-alerts/.

BENEFITS
  • Medical: Provided by Aetna
  • Dental: Provided by Aetna
  • Vision: Provided by VSP
  • 401K: Provided by Voya Financial – 4% match, 100% vested from start
  • Life Insurance & Long-Term Disability
  • ADP TotalChoice: Voluntary Benefits managed by Mercer, such as the following: Short Term Disability, Accident Insurance, Auto Insurance, Accidental Death & Dismemberment (AD&D), Voluntary Term Life Insurance, Homeowners/Renters Insurance, Pet Care Coverage & Pet Insurance
  • Employee Perks, ADP Personal Discounts: great discounts through thousands of vendors (Nike, Target, Home Depot, etc.)

Vacancy expired!

Subscribe Report job