Vacancy expired!
Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.Summary:The Manager, Partner Relationships & Operations reports to the Director, Partner Relationships & Operations of Access & Partner Solutions. He/She plays a critical role in helping drive the BU’s growth. The Manager will lead the relationship management of our largest and most important partners (vendors). He/She is responsible for helping manage the end-to-end relationship with these partners. This includes P&L and the operations of the partner throughout the lifecycle (quoting, installation, service and billing). He/She will closely partner with the cross-functional teams responsible for these functions on a day-to-day basis.In addition, the Manager should be comfortable using data / KPIs to help manage internal and external operations performance. This will involve setting targets, measuring achievement of targets, deep dive into issues and addressing them.Core Responsibilities:- Manage the overall relationship with our largest and most important partners.- Own the P&L of our partners – finding ways to drive additional revenue, while reducing cost.- Drive improvements in partners’ end-to-end performance – working with the data team to track partners’ key metrics.- Closely partner with internal cross-functional teams that own day-to-day interactions with external partners- Interact within functional areas to ensure that tactics and sourcing related activities address Comcast’s needs. Provide feedback to partner on key partner performances and facilitate partner review sessions.- Manage the contractual aspects with the partner- Assure partner and Comcast compliance with contract terms and conditions, commitments, and notifications. Monitor and approve the quality of the relationship between Comcast and its partners. Manage partner performance audits (regulatory, technical, security, risk, etc.).- Oversee management of the Comcast partner Governance Library (contracts, targets, performance, etc.)- Consistent exercise of independent judgment and discretion in matters of significance.- Other duties and responsibilities as assigned.Job Specification:- Similar experience highly preferred (either on the buy or sell side).- Ideal candidate will have a relationship management or similar background.- Requires excellent ability to influence others without positional authority.- Comfort with Telco / cable operations highly preferred.- Comfort using data to improve operations highly preferred.- Bachelor's degree or equivalent.- Generally, requires 7 years related experience.Employees at all levels are expect to:- Understand our Operating Principles; make them the guidelines for how you do your job- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences- Win as a team-make big things happen by working together and being open to new ideas- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what's right for each other, our customers, investors and our communitiesComcast is an EOE/Veterans/Disabled/LGBT employer
Vacancy expired!