Systems Administrator

Find out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits! We are seeking an experienced Systems Administrator to provide and support the on-prem infrastructure, data center, and desktop support equipment.Duration is 1 year with the likelihood of extension.Travel to multiple locations within a 60-mile radius, mileage reimbursement provided. The travel is occasional, most locations are within 15-20 miles the furthest is in Boulder and that may be once a month if that.Standard day shift Monday through Friday. However, must be available for occasional on-call support for evenings and weekendsThis is a high energy fast-paced environment. You need to be able to work independently as well as being a team player. You will not be bored! Essential Responsibilities:

• Install, configure, and troubleshoot various Linux desktop and server related issues
• Support in implementing, deploying, and maintaining Linux and Windows operating systems in traditional and virtualized environments across various hardware solutions.
• Firm understanding of MAC, IOS, and other applicable operating systems
• Cross-train in Windows, Mac, and Linux for guidance and support to members of the team
• Install, configure computers, monitors, and peripherals as required for new installations and end user office setup or reconfiguration
• Provide desktop and software troubleshooting / administration with candid ability to work closely with senior members of the team helping to learn, escalate internal operations quickly
• Provide after hours and weekend support on an as needed basis outside of general working hours
• Maintain Service Level Agreements (SLA) on tickets assigned helping department meet goals
• Create incident tickets, update incident tickets and close incident tickets using ServiceNow
• Research and resolve difficult and complex problems escalated from the service desk Tier 1 technicians
• Troubleshoot problems with end points, including hardware and software applications, peripheral equipment, smartphones, tablets, VOIP phones, printers, copiers, etc.
• Support collaboration, and productivity tools like 0365, MS Teams, etc.
• Experience supporting virtual desktop environments (VMware Horizon, Wyse) Virtualization & Cloud platforms (I.e. VMWare, AWS, Microsoft Azure)
• Process incoming tickets with an immediate response focused on quality and speed
• Provide effective resolutions, instructions, and information to the end-users
• Communicate effectively with team members
• Improve customer service, perception, and satisfaction

• Thorough understanding of Microsoft Windows operating systems with expert knowledge of Win10
• Fluent proficiency with various Linux distros including CentOS, RHEL (Red Hat), and Ubuntu
• 2+ years of experience of progressive desktop technical experience in an information technology department
• Requires a comprehensive and broad understanding of current enterprise workstation, relevant operating systems and associated peripheral equipment
• Strong working knowledge of web browsers and other popular windows-based applications
• Strong logic and troubleshooting skills
• Excellent written and verbal skills, with proven ability to think outside the box
• Must be customer focused and demonstrate the ability: to resolve moderately complex technical situations; communicate and interface effectively with all levels of personnel; explain moderately complex technical information; and establish priorities.
• Ability to adapt, be flexible, and manage change effectively and transparently
• Strong organizational, problem-solving, and analytical skills, with the ability to manage multiple priorities, and request
• Exceptional interpersonal, written, and verbal communication skills with ability to explain difficult technical material clearly to varying levels of proficiency
• Must have a valid California class C driver's license and able to work extended hours as required
• Requires an Associate Degree or equivalent with emphases in information technology or computer science; may substitute a certificate in information technology from a recognized organization and equivalent experience in lieu of education

• Bachelor's degree in information technology or related fields and 2 or more years with progressively complex experience in technical support
• Technical certifications in information technology or closely related hardware, software, or project management fields.
• Active Microsoft or Linux+ Certification
• Deep knowledge and experience with common desktop, peripheral, mobile, virtualization, imaging, configuration, packaging, delivery and network technologies necessary to build and deliver device and desktop computing services; including Windows, Mac OS, Android, iOS, Active Directory, GPO, MTD, SCCM, Citrix, policy and configuration management, DHCP, TCP/IP, VPN, and cloud computing services