Vacancy expired!
- Leading or participating in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system
- Architecting the CRM and ITSM system, related customizations and reports to model the businesses organizational process
- Advising business users on best practices for CRM/ITSM, development or integration processes
- Balance business users requests and requirements with technical constraints
- Writing technical specifications for planned work
- Mocking up specifications for our overseas Live Services team, and facilitating the completion, testing and deployment of development projects
- Installing and maintaining versions of 3rd party products
- Building and configuring CRM/ITSM forms, views, dashboards and workflows
- Developing SSRS reports using Microsoft SQL and Power BI
- Working closely with BI project teams or other resources for completion of projects related to the CRM/ITSM system
- Working with internal support members to resolve technical issues with servers, ETL packages, SQL, SSRS and other related technologies to the internal CRM/ITSM system
- Maintain code repository, Jira backlog and git source control
- Effectively utilize SDKs and 3rd party tools for administration of CRM/ITSM system
- Bachelor's degree in Computer Science or related engineering field, preferred technical degree in related field, may consider equivalent experience in lieu of degree
- Strong written communications especially related to articulating technical specifications
- 2 years experience with Microsoft Dynamics 2016/365 CRM/ITSM
- Experience in customizations, JavaScript, C#, .NET, HTML, SQL Server, SSRS including plugins, scripting and form creation
- Experience with CRM API, REST/ODATA and SOAP endpoints
- Experience with CMDB and relationships as it pertains to CI Service Knowledge Management
- Strong understanding of ITIL Framework and Service Management
- Strong understanding of and ability to configure security groups, roles and teams
- Comfortable using Visual Studio, TFS/VSTS, source control, CRM SDK
- Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint and OneDrive/OneNote
- Familiarity with Data Export Service and Azure SQL
- SSIS or other ETL technologies
- Experience working with consulting services industry or salesforce automation/project service automation solutions
- Microsoft Certification
- Project Management
- ITIL Foundation Certification
Vacancy expired!