Job Details

ID #17309037
State Colorado
City Coloradosprings
Job type Permanent
Salary USD Competitive Competitive
Source Ledgent Technology
Showed 2021-07-26
Date 2021-07-25
Deadline 2021-09-23
Category Et cetera
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Dynamics CRM Software Systems Engineer

Colorado, Coloradosprings, 80829 Coloradosprings USA

Vacancy expired!

Fulltime - Direct Hire

Partial Remote Flexibility Available

Must be eligible to aquire US Security Clearance

Act as a technical SME and system administrator for the Client CRM and ITSM system. The ideal candidate will have sound knowledge in Dynamics CRM/ITSM entities, workflows, configurations, customization development, integration development, reporting, dashboards, web resources, CRM/ITSM solution file management, security model and UI development.

The candidate should have deep knowledge of Dynamics 365 CRM/ITSM in all technical and functional areas and strong BI skills.

Essential Duties & Responsibilities
  • Leading or participating in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system
  • Architecting the CRM and ITSM system, related customizations and reports to model the businesses organizational process
  • Advising business users on best practices for CRM/ITSM, development or integration processes
  • Balance business users requests and requirements with technical constraints
  • Writing technical specifications for planned work
  • Mocking up specifications for our overseas Live Services team, and facilitating the completion, testing and deployment of development projects
  • Installing and maintaining versions of 3rd party products
  • Building and configuring CRM/ITSM forms, views, dashboards and workflows
  • Developing SSRS reports using Microsoft SQL and Power BI
  • Working closely with BI project teams or other resources for completion of projects related to the CRM/ITSM system
  • Working with internal support members to resolve technical issues with servers, ETL packages, SQL, SSRS and other related technologies to the internal CRM/ITSM system
  • Maintain code repository, Jira backlog and git source control
  • Effectively utilize SDKs and 3rd party tools for administration of CRM/ITSM system

Mandatory Qualifications:
  • Bachelor's degree in Computer Science or related engineering field, preferred technical degree in related field, may consider equivalent experience in lieu of degree
  • Strong written communications especially related to articulating technical specifications
  • 2 years experience with Microsoft Dynamics 2016/365 CRM/ITSM
  • Experience in customizations, JavaScript, C#, .NET, HTML, SQL Server, SSRS including plugins, scripting and form creation
  • Experience with CRM API, REST/ODATA and SOAP endpoints
  • Experience with CMDB and relationships as it pertains to CI Service Knowledge Management
  • Strong understanding of ITIL Framework and Service Management
  • Strong understanding of and ability to configure security groups, roles and teams
  • Comfortable using Visual Studio, TFS/VSTS, source control, CRM SDK

Desired Skills:
  • Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint and OneDrive/OneNote
  • Familiarity with Data Export Service and Azure SQL
  • SSIS or other ETL technologies
  • Experience working with consulting services industry or salesforce automation/project service automation solutions
  • Microsoft Certification
  • Project Management
  • ITIL Foundation Certification

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Vacancy expired!

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