This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a fully remote eligible position.The Sr. Employee Relations Partner (ERP) serves as a subject matter expert in employee relations, providing advanced consultation and case management for complex workplace matters. This role leads investigations, advises leaders on corrective actions and separations, and ensures compliance with employment laws and organizational policies. The ERP also supports employees by providing guidance, resources, and mediation during investigations or grievance processes to foster understanding, resolution, and trust. This position will be instrumental in shaping and refining ERP processes, tools, and best practices. The ERP partners closely with HR Business Partners, HR leadership, and org-wide People Leaders to ensure alignment with company values, employment law, and organizational standards-promoting fairness, consistency, and proactive risk mitigation across all employee relations matters.
Essential FunctionsEmployee Relations Investigation and Resolution: Lead and manage employee relations investigations and complex workplace matters with fairness, care, and professionalism. Handle each situation thoroughly and objectively, promoting understanding, accountability, and alignment with company values, policies, and applicable laws. Responsibilities include planning, interviewing, documentation, analysis, and preparing comprehensive summaries and recommendations to ensure timely and consistent resolution. This role also assists in the delivery and processing of corrective actions and separations, ensuring communications and documentation are handled respectfully, accurately, and in partnership with leaders and HR Business Partners.Workforce Trends, Policy Alignment, and HR Collaboration: Collaborate with HR Business Partners and HR leadership to assess trends, develop practical tools and resources, and empower leaders to proactively support their teams. Strengthen documentation practices and mitigate risk through early intervention, consistent application of policy, and effective communication.Administration of Unemployment Claims, Appeals, and Process Improvements: Manage unemployment claims and appeals, including case response preparation, hearing representation, and tracking outcomes. Provide insights and feedback to improve processes and prevent future claims where possible.Projects and HR Operational Support: Assist with Ad hoc projects and provide HR Operational Support as needed.Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.