Job Details

ID #44712093
State Colorado
City Coloradosprings
Job type Permanent
Salary USD TBD TBD
Source Information Management Group
Showed 2022-08-09
Date 2022-08-08
Deadline 2022-10-07
Category Et cetera
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ITOC Watch Officer, Level 2 with TS/SCI, Mid Shift

Colorado, Coloradosprings, 80840 Coloradosprings USA

Vacancy expired!

Overview

Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for nearly 35 years.

IMG is hiring a full-time

ITOC Watch

Officer

with TS/SCI at its Colorado Springs, CO location.

Responsibilities

Position Description:

Provide support to the Enterprise Watch Command Center to ensure monitoring, tracking, and documenting of Severity Level incidents and escalation of incidents affecting critical business functions.

Essential Job Functions:
  • Monitor and track service impacting changes in the enterprise infrastructure.
  • Work with Service Operations team staff during the installation, upgrade, or decommissioning of infrastructure equipment or software to monitor and track potential impact to the enterprise
  • Monitors and analyzes critical incident alerts regarding outages or degradation in services affecting the enterprise using monitoring tools
  • Assist with the development and maintenance of standard operation monitoring procedures
  • Assist with Major Incident Severity Level calls (standing up conference calls, identifying appropriate service line resources, documenting a timeline of events)
  • Preparing, updating, and reporting Situational Awareness to the ESOC PMO and Client Liaisons
  • Monitor planned and unplanned service impacting changes
  • Assist with preparation of Outage and Resolution Notifications for Severity Level Incidents, Advisory Notifications, Planned Outage Notifications, and updates to those outages
  • Assist with SharePoint Outage Tracker entries and updates
  • Assist with setting up conference bridges in support of Severity Level 1s and 2s and engaging appropriate resources
  • Archiving of Daily Operations Report and Shift Change Log (Day Shift)
  • Perform trend analysis reports as requested
  • Check on the status of Critical Site Tickets and close if possible
  • Check on the status of Prolonged/Multiple Transfers of Tickets and close if possible
  • Performs Tier 1 vetting and triage of incident tickets to facilitate accurate and effective outage handling procedures and resolution.

Qualifications

Shift Hours: Flexibility is necessary as shifts may vary. Training is up to eight weeks on the Day shift (4:00 am - 12:00 pm). The following shifts are currently available, subject to change as vacancies are filled:
  • MIDS - Eight hour shift between 6:00 pm - 6:00 am, with 2 days on, 2 days off, 3 days on, 2 days off, 2 days on, 3 days off

Clearance Required: TS/SCI prior to consideration

Baseline Certification

: ITIL and/or technical certification, Security+ or other technical certification to meet 8570 IAT II compliance required.

Education/

Experience:
  • Education and Experience:
    • High School Diploma + 10 years
    • Associate's Degree + 8 years
    • Bachelor's Degree + 4 years
    • Master's Degree + 2 years\"
  • Technical background and strong IT skills/knowledge in networking, exchange, or desktop support
  • Strong understanding of ITIL concepts
  • Proficient in word processing, spreadsheets, and desktop applications
  • Strong communication and interpersonal skills
  • Strong logic and analytical skills
  • Strong customer service skills and experience
  • Excellent oral and written communication skills
  • Proven ability to multi-task, prioritize, and maintain attention to detail in a fast-paced environment
  • Basic knowledge of ServiceNow, Windows Desktops, or other IT Service Management System

COVID-19 Regulations: As required by Executive Order 14042 and the guidance provided by the Federal Workforce Task Force, all federal contractor employees are required to be fully compliant with customer COVID-19 regulations. IMG will provide additional information regarding these requirements and how you can request an exception if needed.

IMG COMPANY BENEFITS
  • Health, dental, vision, and life insurance
  • Short term and long term disability insurance
  • 401(k) with generous company match
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • 15 days of personal leave plus paid federal holidays
  • Professional development and training assistance

Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Vacancy expired!

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