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Job Details

ID #20117577
State Colorado
City Coloradosprings
Job type Permanent
Salary USD TBD TBD
Source Apex Systems
Showed 2021-09-23
Date 2021-09-22
Deadline 2021-11-20
Category Software/QA/DBA/etc
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Supervisor Digital Application Support

Colorado, Coloradosprings, 80901 Coloradosprings USA

Vacancy expired!

The Supervisor of Digital Application Support leads the team responsible for supporting application hosted in the cloud or 3rd party Software as a Service (SaaS) applications. Digital App support Supervisor will also lead the Site Reliability Engineering (SRE) function that is responsible for building enterprise automation solutions and advancing application monitoring. Both teams will work under the direction of the Supervisor of Digital Application Support to engage our end users, facilitate technology implementations for project activities (e.g. upgrades, deploy new applications or technology), and identify process improvement opportunities for business units. Essential Job Duties and Responsibilities:

  • The Supervisor of Digital Application Support leads the team responsible for supporting application hosted in the cloud or 3rd party application
  • Work with the IT Operations Leadership Team to develop strategic direction of IT systems and support
Manage and provide technical direction for members of the Digital Application Support team and SRE team in regards to:
  • Ensure all digital applications are documented both architecturally and operationally.
  • Proactive performance and capacity planning for key systems
  • Ensuring Disaster Recovery capability of key systems
  • Adherence to policies and procedures
  • Ensure delivery of timely and cost-effective support of core digital systems.
  • Analysis of business unit needs and ways in which applications can be configured/used to meet current and future needs.
  • Develop understanding of systems and the way staff use systems to serve members.
Project Management:
  • Project Management and oversight of Digital Application Support projects.
  • Research and Testing:
  • Research, test and recommend technology solutions.
Staff Development:
  • Mentoring/coaching.
  • Ensuring/augmenting staff knowledge of credit union operations.
  • Assist in setting goals and objectives for staff.
  • Assist manager in coordinating activities of the team, i.e. scheduling, shift management and other administrative duties.
  • Provide input to manager on staff performance relating to technology but does not prepare or deliver reviews.
Disaster Recovery Testing/Execution:
  • Readiness for recovery of workstations at various locations per recovery plan
  • Support testing/certification of systems readiness by providing workstations and expertise on digital applications
Strategic Development/Support:
  • Work with the IT Operations Leadership Team to develop strategic direction of IT systems and support.
Budget and Procurement of IT services, systems, and technology:
  • Budget creation/accountability
  • Manage purchases of equipment, software licenses, and maintenance contracts.
  • Periodic review/reduction of vendor expenses
  • Driving down the lights on cost of IT
Minimum formal education required for this position: Knowledge consistent with a Bachelors' degree in Computer Science, Information Technology, Management Information Systems, Computer Information Systems, or another relevant field. Preferred Education: Relevant Post-Graduate work / continued education Minimum work experience: 5+ years of combined IT experience in application support, host operations, systems/network administration, desktop support, and/or Disaster Recovery. 2+ years of experience with developing and documenting procedures. 1+ years of experience leading technical staff in support, maintenance, or project activities. (Preferred) 2+ years of Financial Institution employment. Technical or specialized knowledge/skills:
  • Strong communication skills (written, verbal, and listening) with specific ability to translate detailed technical details to a non-technical audience.
  • Proven leadership experience and the ability to interface with all levels (executive to entry level).
  • Demonstrated knowledge and experience in regulations and best practices for technical deployments in a financial industry.
  • Excellent analytical skills.
  • Vendor management skills
  • Price control and budgeting skills
  • Proficiency with Word, Excel, PowerPoint, Microsoft Project, and Visio.
  • Knowledgeable in supporting applications hosted in Azure
  • Knowledgeable in supporting CRM
  • Knowledgeable in common 3rd party software (Java, Python, etc)

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.

Vacancy expired!

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