Vacancy expired!
Overview
IMG - provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide.Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.ResponsibilitiesResponsible for providing multiple services in the realm of Unified Communications to include Video Teleconferencing (VTC) and video streaming within the Enterprise; supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier I resolution and customer support for scheduled or active Video Teleconferences. Candidate will become familiar with the use of VC Wizard, Multipoint Control Unit (MCU), Telepresence Management System (TMS) and various other tools asrequired.IMG is currently seeking a talented Unified Communication (UC) Technician with an active TS/SCI clearance to provide monitoring, and advanced support for customers globally. The successful candidate will be responsible for providing multiple services in the realm of Unified Communications to include Video Teleconferencing (VTC) and video streaming within the Enterprise; supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier I resolution and customer support for scheduled or active Video Teleconferences. Candidate will become familiar with the use of VC Wizard, Multipoint Control Unit (MCU), Telepresence Management System (TMS) and various other tools as required.Flexibility Requirement:NOC is 24x7 shift work; to include weekends and holiday for all employees- Day Shift: 6am - 2:30pm
- Swing Shift: 2pm - 10:30pm
- Mid Shift: 10:30pm - 6am
- Familiarity with VTC service and support to include scheduling, monitoring, administrative support and technical assistance to customers.
- Manage resource availability and conflicts for Video Networks.
- Ensure compliance with VTC network security policies and procedures.
- Possess understanding of TCP/IP, H323, E164 and SIP protocols.
- Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above.
- Knowledge of operating systems and applications as they pertain to the VTC environment.
- Interface with vendors to ensure proper performance of tools and software packages.
- Process Authorized Service Interruptions (ASI's) as directed by management.
- Provide After Action Reports (AARs) for Problem Management resolution.
- Participate in special projects as required by management.
- Health, dental, vision, and life insurance
- Short term and long term disability insurance
- 401(k) with generous company match
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- 20 days of personal leave plus paid federal holidays
- Professional development and training assistance
Vacancy expired!