Vacancy expired!
Caption First is looking for a trustworthy, tech-savvy individual to help our small business with our technical infrastructure support needs.
Caption First is a woman-owned, disability-owned small business with a commitment to ethics, quality, and outstanding customer care.
Caption First was founded in 1989 for the purpose of providing realtime captioning for local television news programming. Our focus soon changed from serving large audiences through broadcast captioning to serving individuals by providing CART (Communication Access Realtime Translation) services for students, business people and Deaf organizations.
In our third decade of services, we continue to be on the cutting edge of technology and offer innovative solutions to real-world communication challenges. Caption First is now a worldwide leader in providing instant written text for people who are deaf, hard of hearing, and for people whose native language is not English.
Caption First provides many benefits to its employees including health care insurance, life insurance, retirement plan, paid holidays, paid vacation time, paid sick/personal time, education reimbursement, clothing allowance and others. Caption First is an equal-opportunity employer and a strong supporter of diversity in the workplace.
Description of Duties/Responsibilities
Manage employee PCs.
Provide technical support to employees and Independent Contractors (ICs) by telephone and instant message.
Provide technical support for conventions both onsite and remotely.
Monitor and manage our equipment inventory.
Test, monitor, ship, & receive all equipment used for rental.
Manage our technical infrastructure.
Be available for off-hours on-call support as needed by other employees and for customers during a regular rotation.
Report to Vice President of Technology.
General office support
Other duties as required
Requirements
Able to communicate effectively.
Knowledgeable about PCs, servers, networks, and common communication systems.
Available for travel.
Have a positive and pleasant outlook and demeanor.
Have and maintain strong written and verbal communication skills.
Ability to multi-task with good time-management skills.
Demonstrate initiative, a strong positive work ethic, and be detail oriented.
Have available for use a properly maintained vehicle.
Maintain a valid driver's license and positive driving record.
Have or acquire a strong working knowledge of Microsoft Office (Word, Excel, Outlook and PowerPoint) and other software required by this position.
Ability to learn the requirements and operation of CART (Communication Access Realtime Translation) and captioning equipment and software.
Maturity and professionalism with a positive and pleasant outlook
Desire and ability to be part of a demanding & intense environment
Demonstrate willingness to work and deal with people who have disabilities
Ability to work in a home-based business environment which includes dogs
Vacancy expired!