Vacancy expired!
- Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems
- Provide collaborative leadership between various technical and non-technical teams
- Responsible for managing the laptop/desktop (patches, Image, applications deployment, reporting on licenses, etc.) via cloud-based solution (Microsoft Intune) or MDM solutions
- Manage technical projects using established project management methodologies.
- Install, configure, track, deploy and troubleshoot printers and copier, event boards, mobile devices and laptop and desktops throughout Prologis
- Enable tier 1 & 2 teams through ticket escalations, new process or systems.
- Overtime or on-call hours may be required on short notice; schedule may include weekend/evening/holiday hours
- Travel between offices, as needed
- Research opportunities to improve IT procedures, operations and functions to support Prologis staff
- Develop and document routine procedures including software/operations tutorials, instructions guide(s), and checklists for new/updated software
- Manage technical relationship with vendors, partners and outside services providers; execute escalation procedures for troubleshooting and problem solving
- Other duties and special projects as assigned
- Bachelor’s Degree or similar experience
- Minimum of 5 years of infrastructure engineering experience
- Minimum of 5 years of hands-on executive IT support.
- Must be able to lift up to 50 pounds, and be willing to setup, maintain or move IT equipment for desk setups, office moves or server rooms.
- Broad experience with Telco providers, Phone systems, network equipment. Networking equipment is managed by a different team.
- Broad experience with Polycom, MS Teams and other video conferencing systems.
- Broad experience with overall Microsoft technology portfolio including Windows Server, Active Directory, MFA, Office products and O365 deployments
- Shown attention to detail with the ability to handle and prioritize multiple projects and responsibilities simultaneously with experience in high pressure, large scale and complex system environments.
- Good interpersonal skills for working with employees at all levels within the company and able to discuss technical subjects in layman terms.
- Expertise with PowerShell, Windows, iOS/Mac, Android
- Technical support experience: 4 to 8 Years
- New Laptop configuration: 4 to 8 Years
- Helpdesk Support Knowledge: 3 to 8 Years
- Outlook configuration and troubleshooting: 4 to 8 Years
- O365 setup and troubleshooting: 3 Years
- Active Directory setup and troubleshooting: 4 to 8 Years
- Multi Factor Authentication: 3 Years
- Intune and PowerShell knowledge: 2 Years
- DL and SG group: 5 Years
- Printer setup and configuration: 4 to 8 Years
- Video Conference setup and troubleshooting: 5 Years
- VLAN Setup: 5 Years
- Excellent Communication Skill and Personable and very energetic and passionate: Yes
Vacancy expired!