Vacancy expired!
- Architects, develops and implements complex/ custom ECM solutions as part of the Sales and Professional Services processes.
- Develops customized demos and proof-of-concepts, as required during the sales process and for events.
- Provides support to Sales related to Statement of Work ("SOW") development, and supports the Solution Development process during the sales cycle.
- Facilitates technical discovery meetings with contracted customers.
- Authors the Functional Specification Document and ascertains customer approval.
- Develops the work break down structure of tasks required to implement and deploy an approved ECM solution.
- Participates in Sales and Training events, as required.
- Authors, facilitates and executes approved Change Orders as required by the customer.
- Participates in technical/ end user training classes in support of the installed ECM solution.
- Delivers technical support to contracted customers and tracks time utilization/ problem resolution within the problem management system. Also, works as part of the installation team, as required.
- Acquires and maintains current technical knowledge of relevant product/ service offerings as it pertains to document capture, storage, retrieval, electronic workflow, data and systems integration.
- Supports the development of the internal ECM systems, and provides rollover support to end users, when the Help Desk is not available, or issue escalation is required.
- Performs other duties as assigned.
- Prior experience with Business Process Improvement projects required
- Excellent interpersonal and communications skills
- Excellent communication skills
- Ability to execute within a team structure
- Strong technical implementation and troubleshooting skills
- Ability to collaborate with internal partners and external vendors to solve technical problems
- Ability to create process documentation - Visio experience preferred
- Expert knowledge of Microsoft Office Products (Word, Excel, PowerPoint, Project and Outlook)
- Knowledge of SharePoint - Preferred
- Job duties require moderate travel to contracted customer locations.
- Required job duties are sedentary and normally performed in a climate controlled office environment
- Must possess broadband internet connectivity
- Four year college degree or satisfactory completion of a technical curriculum from an accredited computer school and/ or equivalent work experience
- Three years or greater experience implementing ECM solutions (OnBase and Kofax- highly desired)
- Three years or greater industry experience - Programming using C#, Java, JavaScript or VB.Net - Desired
- Minimum 5 years' experience in managing / implementing medium to high complexity projects
- Hyland OnBase and/ or Kofax Certifications - Desired
- Hyland OnBase Installer Certification - Desired
- Hyland OnBase Workflow Certification - Desired
- ReadSoft INVOICES Certification - Desired
- Ephesoft Certification - Preferred
- Outstanding benefits package (including medical, dental, vision, life insurance)
- 401(k) plan with matching company contribution
- Generous holiday and paid time off schedules
- Ongoing professional development training
- Visible, exciting work supporting sales of cutting edge technology and workflow solutions.
Vacancy expired!