Vacancy expired!
- Provide platform-level support by being the technical System Administrator and Subject Matter Expert (SME) for applications including Jira, Confluence, EazyBi, Bitbucket, Crowd, and their underlying dependencies.
- Evaluate and make recommendations for new and existing plug-ins to the Atlassian tools suite.
- Analyze requests for new functionality and implement new features.
- Identify best practices for the Atlassian tool suite, architect changes and implement changes.
- Administer application instances on a day-to-day basis by setting-up and supporting projects, roles, workflows, security, and plug-ins
- Manage system performance, network connectivity and maintain operability while determining ways to optimize and improve process workflows and identify where functionality can be improved to meet user requirements.
- Maintain a healthy application environment by periodically reviewing and modifying configurations, permissions, workflows, dashboards, integrations, and logs.
- Support integrations to external systems by collaborating with the external stakeholders.
- Investigate, troubleshoot and fix issues related to Atlassian tools suite, application servers, and database servers.
- Apply a solid understanding of Agile principles when recommending project management methodologies (scrum, kanban, waterfall, etc).
- Provide recommendations to users and management on best practices and standardization in implementing projects and processes within Jira and the Atlassian suite.
- Create and maintain detailed technical and user-facing documentation and standard operating procedures, guides, and desk-aids to support usability and issue resolution.
- Minimum of 2 years of experience utilizing JIRA and Confluence in a diverse system development environment
- Clear Communicator (written and verbal)
- Experienced with using common business applications; such as, Google Docs, Microsoft Office (Word, Excel), Microsoft Project
- Strong verbal communication skills and ability to facilitate a work flow session or meeting
- Must be able to work independently and be proactive in reaching for information
- Must be comfortable in an environment with rapid change, multiple vendors and many concurrent projects
- Understanding of a government environment or multi-stakeholder environment
- Experience in the application of commonly accepted concepts and practices specific to an AGILE or hybrid Agile/waterfall development environment
- Experience with process documentation and process improvement
Vacancy expired!