Job Details

ID #12362721
State Colorado
City Denver
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source Paramount Software Solutions, Inc
Showed 2021-04-18
Date 2021-04-07
Deadline 2021-06-06
Category Et cetera
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Colorado Locals Only :::: Help Desk Support Maddy J

Colorado, Denver, 80201 Denver USA

Vacancy expired!

Title: Help Desk Support

Location: 1575 Sherman St., Denver, Colorado 80203

Duration: 6 Months

Description: This position will provide technical support to the Division of Community and Family Support (DCFS) line of business information technology team by assisting with internal and external end user technical support, incident management, end user issue testing and validation activities, and maintaining technical documentation. This position will also be responsible for maintaining DCFS Issue tracking systems (including but not limited to Trello and Jira) including: managing the support emails from internal and external system users, updating the Issue tracking systems with information from service desk reports, updating the Issue Management database to reflect items to be included in a Release, and creating and/or providing reports to groups interested in this information and assigning incident work items to team members as needed.

Primary Job Responsibilities:
  • Assist end users by responding to telephone calls, email and personnel requests for technical support with Salesforce and Mobile (MobileCaddy) systems
  • Provides support to end users on a variety of issues by diagnosing problems and performing troubleshooting activities
  • Identifies, researches, and resolves technical problems Documents, tracks, and monitors the problem to ensure a timely resolution
  • Documents issues and issue resolution to be used to update programmatic FAQs and user guides
  • Documents, tracks and monitors the problem to facilitate a timely resolution
  • Documents issues and issue resolution to be used to update programmatic FAQs and user guides
  • Assign the incident to the appropriate internal or external Technical Team resource to be worked and tracked to ensure the work is completed.
  • Ensure the issues reported are documented with steps to reproduce, expected outcome, and includes enough detail to easily reproduce, validate, and report to administrator or developer to reach fix or resolution
  • Identify issues/bugs that are duplicates of existing issues and create a relationship with the Parent ticket
  • Assist with maintaining a status on work items as things move from through the bug/issue life cycle
  • Update internal and external users on the status of their incident/bug requests
Thanks & Regards,Maddy JonesSr. Talent Acquisition Specialist maddy(AT)paramountsoft(DOT)net

Vacancy expired!

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