Job Details

ID #15380355
State Colorado
City Denver
Job type Contract
Salary USD $20 - $25 per hour 20 - 25 per hour
Source Beacon Hill Technologies
Showed 2021-06-12
Date 2021-06-12
Deadline 2021-08-11
Category Et cetera
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End User Analyst (IT Support)

Colorado, Denver, 80045 Denver USA

Vacancy expired!

JOB SUMMARY

Provides accurate, timely, and creative solutions to end-user computer hardware, peripherals,

printers, operating systems, software applications, networking, telecommunications, and video

conferencing problems.

ESSENTIAL DUTIES ANDRESPONSIBILITIES

  • Monitors and handles troubleshooting of systems, dispatching to appropriate resource if
  • unable to correct issue. Troubleshoots PC and Printer based issues and utilizing remote

    software where appropriate. Adequately documents resolution to issues in ticketing

    software. Maintains and updates knowledge base for areas of responsibility, as needed.

  • Keeps user base informed of systems changes (software/hardware upgrades, planned
  • down times, system unavailability). Disseminates information to STSC and end user base

    when appropriate. Updates support staff regularly on the status of projects, trouble

    tickets and system changes.

  • Responds to voice mail, email and ticketing application messages according to priority
  • schedule. Assists with writing problem-solving techniques to be put into ticketing

    software database.

  • Supports new systems or new facets of existing systems, and keeps abreast of
  • technology changes. Participates as the primary agent in the setup and implementation

    of desktop systems including hardware and software installation, network connectivity,

    VOIP and analog phone sets/systems installation, and backup systems.

  • Promotes mission, vision, and values of SCL Health, and abides by service
  • behavior standards.

  • Performs other duties as assigned.
  • EDUCATION Required:

    High School Diploma or equivalent required.

    Preferred:

    Associates Degree preferred.

    CERTIFICATION Preferred:

    IT related Certification preferred.

    EXPERIENCE Required:

    Previous experience with technology is required.

    Demonstrated aptitude and knowledge/understanding of computers/technology.

    KNOWLEDGE, SKILLS, AND ABILITIES

    To perform this job successfully, an individual must be able to perform each essential duty

    satisfactorily. The requirements list must be representative of the knowledge, skills, minimum

    education, training, licensure, experience, and/or ability required. Reasonable accommodations

    may be made to enable individuals with disabilities to perform the essential functions.

  • Strong organizational and analytical skills and attention to detail
  • Demonstrated proficiency in microcomputer software including: Windows and
  • Microsoft Office Products.

  • Demonstrated proficiency in computer hardware maintenance and troubleshooting.
  • Ability to work rotating shifts and prolonged shifts up to 12 hours.
  • Strong research, organizational and analytical skills as well as the ability to teach users
  • Regular attendance to perform work on site during regularly scheduled business hours
  • or scheduled shifts is required

  • Ability to work nights and/or weekends is required for identified positions
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    Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

    Company Profile:

    Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

    Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

    Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

    We look forward to working with you.

    Beacon Hill. Employing the Future

    Vacancy expired!

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