Vacancy expired!
- Being a friendly, supportive contact for all users and presenting the public face of the IT organization and communicating effectively in-person as well as text.
- Technical and strategic project work focused on improvements to our endpoint infrastructure in a variety of operational areas including Desktop automation, Endpoint.
- Troubleshooting and management of Desktop endpoints of both Mac and Windows with both minimally technical personnel and high-touch executives.
- Managing ticketing systems and working within a queue-based workflow.
- Responding to endpoint issues, incidents and emergencies.
- Producing, reviewing and revising documentation for both internal users and teammates.
- Providing leadership within your team and the user base, as well as establishing and improving relationships throughout all areas of the business.
- Bachelor’s Degree or higher, Technology/Computer Science preferred
- Strong verbal and text-based communication skills
- Certifications preferred
- 3 years Enterprise IT Experience minimum.
- Strong customer service skills, communication skills and positive attitude as well as a technical, team-oriented continuous-improvement mindset
- Experience interfacing with executives is a plus.
- Solid experience troubleshooting various platforms, windows and Mac operating systems, endpoint management tools and processes, and scripting.
- You should possess a working understanding of networking concepts and modern endpoint security tactics and tools within both major OS platforms.
- Great candidates will have experience driving change and seeing technical projects through to completion, and/or direct executive support experience.
- Scripting experience (Python, Bash, PowerShell)
- Okta SSO / SAML
Vacancy expired!