Helpdesk Engineer job vacancy in Denver, Colorado World Wide Technology

Vacancy expired!

Helpdesk Engineer

Location: IN PERSON - Candidate must be local to Denver, CO; Candidate will be required to be on site fulltime

Duration: 6 Month CTH

Job Description:

What You’ll DoBeing a friendly, supportive contact for all users and presenting the public face of the IT organization and communicating effectively in-person as well as text.Technical and strategic project work focused on improvements to our endpoint infrastructure in a variety of operational areas including Desktop automation, Endpoint.Troubleshooting and management of Desktop endpoints of both Mac and Windows with both minimally technical personnel and high-touch executives.Managing ticketing systems and working within a queue-based workflow.Responding to endpoint issues, incidents and emergencies.Producing, reviewing and revising documentation for both internal users and teammates.Providing leadership within your team and the user base, as well as establishing and improving relationships throughout all areas of the business.

The Skills and Experience You’ll BringBachelor’s Degree or higher, Technology/Computer Science preferredStrong verbal and text-based communication skillsCertifications preferred3 years Enterprise IT Experience minimum.Strong customer service skills, communication skills and positive attitude as well as a technical, team-oriented continuous-improvement mindsetExperience interfacing with executives is a plus.Solid experience troubleshooting various platforms, windows and Mac operating systems, endpoint management tools and processes, and scripting.You should possess a working understanding of networking concepts and modern endpoint security tactics and tools within both major OS platforms.Great candidates will have experience driving change and seeing technical projects through to completion, and/or direct executive support experience.

Bonus Skills:Scripting experience (Python, Bash, PowerShell)Okta SSO / SAML

Vacancy expired!

ID	#45959795
State	Colorado
City	Denver
Job type	Contract
Salary	USD Depends on Experience Depends on Experience
Source	World Wide Technology
Showed	2022-09-24
Date	2022-09-22
Deadline	2022-11-20
Category	Et cetera
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Job Details

Helpdesk Engineer

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