Job Details

ID #21745093
State Colorado
City Denver
Job type Contract
Salary USD BASED ON EXPERIENCE BASED ON EXPERIENCE
Source Genuent Global, LLC
Showed 2021-10-27
Date 2021-10-26
Deadline 2021-12-24
Category Et cetera
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I704-ESG-IT Desktop Analyst II

Colorado, Denver, 80202 Denver USA

Vacancy expired!

Genuent is hiring an IT Desktop Analyst for out direct client in Denver, CO. Qualified candidates should send their resume (word) to Roberta Chacon at rchacon@genuent.com.Job SummaryUnder general supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.Essential Duties

  • Escalates problems not resolved within established service levels. Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.
  • Ensures work is performed in accordance with company policies, standards, and procedures.
  • Assists with installing and de-installing software, PC's and peripherals as required. Performs own work and provides assistance to others as directed. Job tasks, correctly performed, have minimal impact on the viability of the organization.
  • Error is readily ascertainable by the supervisor and can be corrected.
Qualifications/Requirements
  • Skills are typically acquired through the completion of an undergraduate degree in an MIS field is desired.
  • Desired technical skills acquired through A+ certification or equivalent work experience and 3 years of experience in desktop support in a Microsoft environment.
  • Must possess basic desktop hardware knowledge, proficient use of Microsoft operating systems, understand the basic use of Microsoft office suite, and basic understanding of computer networking.

Vacancy expired!

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