Vacancy expired!
- Defines and documents Tier 1 support role and provides Tier 2/3 support and subject-matter expertise for enterprise and departmental software applications to end-users .
- Provides project management for assigned technical projects and develops communications strategies for stakeholders in alignment with PMI and PMBOK methods.
- Leads the development and delivery of both technical documentation and end-user training material for assigned applications.
- Translates business requirements into technical processes and system solutions that are aligned with the IT department strategic plan and industry best practices.
- Coordinates and leads the installation, testing, maintenance, and upgrade of software according to vendor procedures and City configurations.
- Develops requirements, specifications and documentation for IT needs in collaboration with assigned department stakeholders.
- Ensures that all work is end-user focused, committed to excellence, with strong attention to detail during all phases of the project lifecycle including discovery, initiation, requirements, design, development, testing and implementation.
- Negotiates priorities and builds consensus among City departments, external customers, application end-users and IT staff.
- Develops and manages Request for Information (RFI) and Request for Proposals (RFP) for new software and hardware.
- Identifies and documents system deficiencies and recommends solutions.
- Provides end-user training on systems and processes.
- Designs reports from various databases.
- Researches and stays current on technologies and their application to the organization.
- Validation that projects and systems are meeting the end-user's needs and requirements.
- Prepares process documentation, deliverables, and other related documents.
- Participate in on-call after hours support team.
- Document all work products and progress in the IT Service Management System.
- Ensure service level commitments are met to internal and external customers.
- Performs other duties as assigned.
- Bachelor's degree in Computer Science, Information Systems, Business Administration or closely related field and at least six years of experience in similar role required.
- Extensive experience in technical analysis, Tier 2/3 application administration/support, project management, technical documentation and quality management is required.
- Experience in a similar role in local government is desired.
- Minimum of 1 certification required in any of the following areas: business analyst, project management or related technical/application.
- Experience and training in ITIL with ITIL Foundations Certification preferred. CJIS certified or willingness to obtain certification within 30 days of employment.
- An equivalent combination of education, training and experience which provides the required knowledge, skills and abilities may be considered.
Vacancy expired!