Vacancy expired!
The nation's leading Web Services and e-Commerce company is currently seeking a Customer Service Representative to complement their growing team. Denver-based subsidiary of the eGovermnet firm Tyler Technology helps Colorado government entities web-enable their information services. Our electronic government solutions use technology to increase efficiency, reduce costs and help make government interactions more accessible for everyone through ready access of relevant technology.
Duties:- Customer Service Support for a complex Intranet and e-commerce products and services through phone call, email and live chat session customer service channels
- Responsible for entering, maintaining, and updating customer information
- Process incoming customer requests as they relate to services
- Problem resolution, responds to inquiries and makes updates or adjustments as necessary
- Meet milestone deadlines directed by management
- Work within framework of strategic company business plan
- Execute a highly effective customer service model
- Support customer service for state agencies and association members
- Respond to, organize and follow-up with customer support email
- Respond to Live Help Offline Messages
- Researching services and questions related to government services
- Provide customer and partner support of services, including but not limited to:
- Payment Processing, Web Site Content Management, and Custom Internet Applications
- Payment processing support for end user customers and state and local government partners
- Research charge inquiries and provide explanations to customers and partners
- Assist with processing and managing all credit card disputes and work with government partners to resolve credit card disputes with financial institutions
- Obtain and file necessary authorization forms
- Assist with user management and execute password reset procedures
- Notify team members on application issues and suggestions
- Initial set-up of customers for subscription services: manage documentation and correspondence with subscribers
- Assist with quality assurance testing of new applications and services
- Assist with management of social media
- Assist with special projects as assigned
- Undergraduate degree or related work experience
- Outstanding communications and public relations skills
- Must be able to work as/with a team
- Minimum of three years' job-related experience
- Excellent customer service skills, including good verbal and written abilities
- Strong organizational and prioritization skills
- Self-motivated
- Desire to work in a fast-paced, entrepreneurial environment
Vacancy expired!