Service Desk Specialist job vacancy

Vacancy expired!

Requisition Number: 83750 By joining Insight Enterprises as a Service Desk Specialist, you will enter a tech-savvy and highly collaborative world. We provide the hardware, software and support-services for our customers' most critical IT related projects. As such, we're aware of an immediate need for three Service Desk Specialists to join the effort. The goal of this position is to take over much of the day to day troubleshooting and end-user support while the internal IT team is focused on projects underway.

Please note, this is a hybrid role that requires you to be on-site position in Denver, CO supporting a few health recovery centers 3 days per week. Additionally, as you'll be in an environment around people, this role will require a Covid-19 vaccination to be hired and a current flu-shot within 30 days. Target compensation for this position is $32-35/hr on our W2; we are unable to sponsor for this role.

What you will be doing:

Diagnose system hardware, software, and operator issues
Provide exceptional phone support and remote desktop support.
Provide solutions for all employees including temporary/agency employees, doctors, and executives.
Assess need for system reconfigurations (minor or significant) based on request trends and make recommendations
Log all end-user interaction in help desk ticketing system ensuring accurate and adequate annotation

What you need to join:

Minimum of 1 year of help desk/technical support experience
Knowledge and experience supporting, troubleshooting, and configuring Mac/PC Hardware and mobile devices.
Experience with telephone-based customer support
Three years of providing outstanding customer service
Ability to explain complex technical concepts and ideas to those without a background in information technology
Must be detail-oriented
Must be vaccinated against Covid-19 and get a current flu-shot.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com

Founded in 1988 in Tempe, Arizona
11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
$8.3 billion in revenue in 2020
Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com .

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Denver Colorado (US-CO) United States (US) None None US - Denver, CO

Nearest Major Market: Denver

Job Segment: Developer, Temporary, Service Desk, Supply, Cloud, Technology, Contract, Customer Service, Operations

Vacancy expired!

ID	#20066073
State	Colorado
City	Denver
Job type	Permanent
Salary	USD TBD TBD
Source	Insight
Showed	2021-09-22
Date	2021-09-21
Deadline	2021-11-19
Category	Et cetera
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Job Details

Service Desk Specialist

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