Vacancy expired!
Role: Service Now ArchitectLocation: Denver CO (1st day onsite )JD: The ServiceNow Architect supports the sales pursuit activities, integrated solution designs, and complex delivery programs for our large-scale clients across Americas. This role requires an energetic, confident, and dynamic leader who has solid presentation skills, and strong technical acumen.Key Responsibilities:
- Support large and complex pre-sales / RFP processes involving multiple technologies:
- Manage/ Coordinate involved technology teams in on- and offshore locations across all aspects of technology relevant to the opportunity
- Develop technical solution design and work with assigned technical architects and cost architects to create corresponding cost estimates
- Present and discuss solutions with client executives
- Present technology solution to internal executive approvers
- Assess the business impact/return on investment for the more complex components of the technology solution
- Facilitate client workshops, document business requirements and develop them into a proposed solution design staff
- Mentor and assist with internal staff to develop and improve skills
- Act as customers’ key contact on the proposed technology solution
- Work closely with other technology teams such as Insights and Intelligence, Automation and Technology Consulting to create a holistic technology approach and cost estimate that captures all details, dependencies and assumptions of the technology landscape
- Transitioning the solution to the mobilization team for implementation upon contract signature
- Establishing oneself as a leader in cross-technology issues and risk mitigation
- Ensure solid governance is established on customer engagements
- Deep knowledge of ServiceNow
- Minimum of ServiceNow Certifications
- Minimum of 5 years’ experience in Technical Consulting
- Minimum of 5 years’ experience translating technical solution requirements to business requirements and customer outcomes.
- Knowledge of Telecommunication Service Management, ITIL, Field Service Management, and Customer Service Management
- Executive presentation experience with business acumen
- Excellent written and oral communication skills
- Proven ability to build, manage and foster a team-oriented environment
- Proven ability to work creatively and analytically in a problem-solving environment
- Strong time management skills
- Experience with Agile engineering practices.
Vacancy expired!