Vacancy expired!
Job Req #: 21-02939Job Description: ServiceNow Business AnalystLocation: Denver, COJob Type: Six-month contract-to-hire Our client is a global Asset Management group that offers a range of financial products to individuals, intermediary advisors and institutional investors. Unlike most financial services organizations, they are technology obsessed and are always investing in the newest and latest technologies. They have a work hard/play hard culture where those who are most open to change are the ones who truly excel. Key Responsibilities: The ServiceNow Business Analyst will be a key member of the Infrastructure Process Management team support our ServiceNow IT Operations Management products. You will be working directly with architects and development teams to map application services, implement process improvements that support data quality, define improvements to ITIL processes to utilize CMDB more effectively, and communicate/train users on process updates. This role will assist with the continued date quality improvements and operationalize CMDB, Discovery, and Service Mapping processes in the organization. You will:
- Work directly with the ServiceNow team and CMDB Class owners to define requirements and user stories as it relates to the CMDB and its integration with other ITIL processes (Change, Incident, etc.).
- Support the Architect in the creation of Service Maps with identified Product Owners.
- Work directly with the ServiceNow development team to select the most effective solution for defined requirements.
- Create and execute test scripts and plans to support development efforts.
- Assist with data quality efforts of identified CI classes.
- Support architecture team with CSDM implementation and maintenance within ServiceNow.
- Support project needs as they related to other ITOM areas such as Event Management and Performance Management.
- Define requirements for process updates within the CMDB for data certification and data integrity.
- Develop training material and process/system support documentation for project go lives.
- Carry out additional duties as assigned.
- 4+ years of experience of eliciting requirements and designing business processes
- Experience implementing and supporting ServiceNow CMDB and Service Mapping.
- Experience and knowledge of the Common Service Data Model (CSDM) in ServiceNow.
- Excellent verbal and written communication skills including presentation skills
- ITIL v3 certification or other ServiceNow certifications
- BA or BS degree in a related technical field
Vacancy expired!