Vacancy expired!
100% Remote PositionContract to hire position paying $30-$35/hour (depending on experience)Eligible for medical, dental, and vision benefits
POSITION SUMMARYAdministers the performance of systems, both software and hardware, that are used by attorneys and staff to service both internal and external clients. These systems include collaboration and coordination programs such as extranets, file-sharing portals. Administers systems that house data as it resides internally, including document management systems, service management systems, intranets, internal portals, and databases. Coordinates cross-training throughout the IT department related to systems administration. Ensures client expectations are met or exceeded. Works directly with attorneys and staff to help coordinate the collaboration, sharing, and dissemination of data to clients during attorney onboarding, client onboarding, as well as off boarding. Backs up Network Administration staff and Service Desk staff when required.POSITION RESPONSIBILITIES- Oversees requests, incidents, changes, and problems related to the company's data and the systems that manage that data.
- Manages and coordinates urgent and complicated support issues.
- Act as an escalation point for all requests and incidents related to the company's systems that store, use, and manage information in transit and at rest.
- Systems Administrators are a tier of support typically between the Help Desk team and the Network & Server Administration team.
- Acts as a liaison for all attorneys in the coordination and training of the company's systems that can be used for client engagements, including extranets, FTP sites, email, and other correspondence, as well as trains attorneys in the use of these systems when appropriate.
- Acts as a liaison for all staff in the coordination of the company's systems used by attorneys to serve clients both internally and externally.
- Works with the IT Director in securing the confidentiality, integrity, and availability of the company's data.
- Coordinates outside parties (vendors, consultants, courts, and peer law firms) in the development, use, and support of the company's systems that store, use, and manage the company's data.
- Works with the Service Desk Manager to develop a solutions repository and ensure top-quality solutions are available to the staff.
- Is an active partner in helping champion world-class IT.
- Regularly participates in the evening and weekend on-call rotation (about every 6-7 weeks)
- High School Diploma or equivalent required
- 2-3 years experience preferred
- Law firm experience preferred
- ITIL Foundation Certification preferred
- Technical certifications in database administration preferred
- Outstanding client service and communication skills
- Creative and adaptable
- Proficient in PC and Peripheral hardware support
- Proficient in software support including OS and applications
- Desire to do great things both IT-related and not IT related that help the organization
Vacancy expired!