Job Details

ID #21705346
State Colorado
City Denver
Job type Contract
Salary USD $27 - $31 27 - 31
Source Computer Enterprises, Inc.
Showed 2021-10-25
Date 2021-10-20
Deadline 2021-12-18
Category Et cetera
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Technical Incident Response Analyst

Colorado, Denver, 80201 Denver USA

Vacancy expired!

Our Client, a Fortune-50 telecom, cable and internet provider has one opening for a Technical Incident Response Analyst. This is a long-term contract position that is planned to last through 2022 at a minimum. This position is currently remote but the hiring manager has a preference for candidates to sit in either Philadelphia, PA or Denver, CO. Remote candidates may be considered. Pay range for this role is $27-31/hr W2. This role has a 4- 10's schedule working Monday-Thursday 1:00pm-11pm. There is an on-call rotation of working one weekend day per month. This role is capped at 40 hrs/wk.Seeking candidates with a varied technical background and 2+ years of experience. This role is a combination of networking, Linux, documentation and troubleshooting. Interpersonal skills are extremely important in this role. Ticketing is received on a Service Now platform. This team supports residential video products, infrastructure and anything video is distributed through at a national level.

Job DescriptionCrucial part of the Production Support team which is responsible for managing incidents for new and existing Products.This incident manager is responsible for ensuring that all incidents are identified, triaged and resolved within SLA guidelines.Additionally, this position will be responsible for ensuring that all root-cause analysis is documented for high severity incidents and delivered to the respective Product owners.This position will interface with various operations teams to bring quickly and timely resolutions to incidents.Work is performed in a 24/7 operations environment.Must be available to work weekends and holidays on an on call basis.Bachelor’s degree in Computer Science, Engineering, Business or related field or equivalent work experience is required. Typically has 3+ years of tech industry and/or work experience in Customer Service, Incident and Problem Management functions.

Vacancy expired!

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