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-Booking appointments for different services
-Answering phones professionally
-Support show room if customers are coming in
-Must be used to pulling permits and its process at all building departments locally
-QuickBooks
-Calling leads and booking appointments
-CRM duties and responsibilities
-Building strong relationships with customers is essential to develop customer loyalty and increase sales. To do this has several key responsibilities. Some job duties and responsibilities include:
-Collecting and analyzing customer data
-Using CRM systems to manage relationships and book estimates and job starts
-Developing new ways to meet customers’ needs
-Handling customer complaints
-Overseeing the interactions between customers and key team members, such as Customer Service Representatives
-Creating and executing retention campaigns
-Developing marketing campaigns to attract new customers
-Collaborating with sales, marketing, customer service and operations teams to improve the customer experience