Vacancy expired!
Associate IT Manager
Monigle is seeking an Associate IT Manager to be the first responder to any and all companyrelated IT support needs. The System Administrator will support the IT Manager in maintaining phone systems, Monigle networks including wireless connections, conference room AV equipment, email and subscription accounts, SharePoint support, and troubleshooting hardware and software as needed.
Responsibilities include:
- Assists in management of the Monigle Office 365 tenant, sites and environment to include backend administration and front-end tools
- Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware for both PC and Mac equipment
- Responds to queries either in person, through Teams, via email or over the phone
- Diagnoses and resolves technical hardware and software issues
- Manages conference room AV equipment to ensure all systems are online daily and ready for conference room users, and assists users with starting meetings as needed
- Assists in management of the phone system, provisioning equipment, adding accounts and assisting staff with VOIP telephone setup or troubleshooting.
- Assists with printing and/or internet connectivity issues as needed Assists with project implementations and rollouts of new systems
- Supports Monigle Digital Media infrastructure manager with client websites hosted at Amazon web services as needed
- Responds to support requests on an emergency basis after hours and on weekends
Requirements:
- 2-3 years experience of experience within an IT support environment
- Well-versed and skilled with Office 365, and both the SharePoint backend and frontend
- Excellent communication skills
- Excellent troubleshooting and problem solving skills
- Moderate TCP/IP Knowledge and General Networking Skills
- Mac administration and support experience a must
- Command Line/Terminal systems management experience a plus
- Self-directed team player who thrives in a changing environments
- Powershell experience and skills a plus
- Associates degree or higher a plus
Vacancy expired!