Vacancy expired!
JOB SUMMARYThe Group Vice President of Digital Platforms is responsible for the oversight of all cross-platform initiatives for a large portfolio of Charter's digital experiences. This role will oversee a variety of programs, including digital buy flows, digital identity, video theft of service, and digital notifications. This position will also lead cross-team operations, technology and experience standards, user experience research, copy and content management, as well as visual storytelling and team operations for all of Digital Platforms. This executive will achieve success by establishing an operational playbook of continuous, high quality delivery as well as a data-driven approach for improvement and customer satisfaction.
MAJOR DUTIES AND RESPONSIBILITIESActively and consistently supports all efforts to simplify and enhance the customer experience.Oversee the product management for critical programs across Entertainment and Self-Service portfolios. Lead lifecycle management to eliminate product defects, identify areas for experience improvement and report on the effectiveness of recent feature enhancements. Includes: Digital Buy flows, Notifications, Identity and Authentication, Application Security, Theft of Service and Password Sharing. Partner closely with external business units and stakeholders (Marketing, Customer Operations) as a service-organization to design and oversee required roadmaps.Drive innovation by defining, establishing, and improving experience standards across the broader set of Charter's Digital Platforms. Includes common design practices, shared design tools, oversight and management of adherence to agreed upon standards.Establish and enable the standards for the Digital Platforms domain. Drive consistent use of tools as well as oversee adherence to global technology and company standards.Oversee the centralized user experience research organization - enabling insights across the broader Digital Platforms Organization.Oversee the centralized function for content and copy. Ensure consistent use of text and long-term strategic innovation for the management and evolution of content within the Digital Platforms Organization.Provide presentation, animation, event, and storytelling support for the broader Product & Technology organization.Consistently track, measure and report for cross-team business-critical programs such as headcount and staffing, contractor and budget management, claims and awards.Own and execute responsibilities for various high-visibility, cross-organization strategic programs.Provide operational support for Digital Platforms across numerous domains including: executive assistant staff, event planning, compliance, reporting and auditing. Develop and maintain a communications plan for stakeholders and process participants; responsible for leading executive-level meetings. Develop and lead monthly routine program reviews with the senior executive team and cross-functional peers. Build, motivate, inspire and develop a team of highly skilled professionals to deliver; lead, manage, champion and coach the team with a practiced model of reporting metrics and performance benchmarks.Lead lifecycle management of the platform ecosystem to eliminate product defects, identify areas for experience improvement and report on the effectiveness of recent feature enhancements.Oversee the design and implementation of relevant software components, platform architecture, technical scaffolding, and operational processes. Partner closely with Customer Operations, Information Technology, Engineering, Network Operations, and Field Operations organizations to achieve success.Provide oversight, prioritization, storytelling, and guidance prior to and throughout the execution of critical Digital Platforms programs.Create an inspiring team environment with a culture of transparency and openness.Enable a metrics-driven culture by setting measurable goals for teams, leaders and self.Oversee the information architecture and design for various user experience standards. Drive team to create simple, universal, and cohesive experiences that customers enjoy using.Develop reporting metrics, performance benchmarks, and dashboards to motivate and hold the organization accountable to deliver world-class customer experiences.Oversee development milestones, project timelines, budget and go-to market initiatives. Optimize for speed and predictability.REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishStrong collaboration and cross-functional partnership skillsCapable of driving results across multiple delivery teamsExperience leading teams to continuously improve upon quality and executionExperience leading a multi-disciplinary organizationAnalytical thinker with ability to clearly communicate complicated ideasAbility to identify problems, secure relevant information and bring forth probable causes and solutionsAbility to anticipate short and long-term business needsProven ability to interpret complex information and synthesize into relevant recommendationsProven ability to work collaboratively and productively with cross-functional leadershipStrategic thinker with ability to manage and foster changeAbility to lead, motivate, inspire and coachProven ability to delegate to high performing individuals in a high velocity and quality environmentAbility to leverage ideas, people and resources for maximum resultsAbility to work with multiple priorities and tight deadlines in a rapidly changing and evolving businessProven track record of successfully driving growth, performance and profitabilityStrong sense of urgency and bias for actionEducationB.S. Degree in Computer Science, technology or equivalentRelated Work Experience Number of YearsLeadership positions of increasing levels of responsibility 15+Product, design or software leadership 10+Leading teams that produce customer-facing experiences 5+Multi-dimensional leadership (product, design, operations, software, testing) 3+WORKING CONDITIONSOffice environment XEN407 298924 298924BR Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.The pay for this position has a salary range of $236,200.00 to $393,800.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.Vacancy expired!