Job Details

ID #22171903
State Colorado
City Denver
Job type Contract
Salary Depends on Experience
Source iSpace, Inc
Showed 2021-11-04
Date 2021-11-03
Deadline 2022-01-01
Category Software/QA/DBA/etc
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Tier 3 Tech Support Analyst - Jr. Java Developer in Denver

Colorado, Denver, 80201 Denver USA
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21-00432 Tier 3 Technical Support Analyst - Jr. Java Developer

Denver, CO (will start off as a remote position and then will transition into a hybrid model of partial remote work and onsite work in the future)

Contract Duration: 6 Months with the possibility of an extension

This is more of a Jr. Java Developer position. Even though it feels like a Helpdesk position, it is embedded in the Development Team. This is a great opportunity for a new college grad with light Java coding experience to learn and grow.

Required Skills and Expertise:
  • Bachelor's Degree in Information Technology related fields or equivalent work experience
  • Entry Level person -

    someone who just graduated from college and has experience coding and/or the desire to code
  • Some light Java coding experience is ideal
  • Needs to be interested in coding and have the ability to code
  • Healthcare industry experience is a plus
  • Mobile experience is a plus
  • QA experience is a "nice to have
  • Someone who is interested in learning both web/mobile coding and QA testing
  • Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
  • Demonstrated interpersonal, collaborative, and relationship-building skills
  • Approachable and open
  • Strong analytical skills with the ability to seek underlying assumptions through probing, questioning, and listening
  • Strengths in organizational, attention-to-detail, reasoning, critical thinking, and problem solving skills
  • Ability to adjust priorities appropriately in an evolving work environment with shifting time frames
  • Self-starter with high degree of initiative, determination of sense of urgency, and follow through
  • Commitment to client's core values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun
  • The ideal candidate will also be forward thinking, keeping abreast of new tools and practices for web application testing and work with the QA organization to integrate new practices into existing processes
The Software Analyst will be responsible for performing manual testing from middle tier to UI on mobile devices and computer software applications to ensure they are working effectively and that they comply with defined requirements and functional specifications. The Tier 3 Technical Support Analyst is final escalation point within Customer Care and Technical Support Organization. Technical issues that cannot be resolved by levels 1/2 support staff are escalated to Tier 3 Technical Support Analyst. This position works closely with Product Management and Product Development.

Responsibilities:
  • Interact with all 3 Help Desk teams, spot trends, identify issues for a web/mobile application which has been released to 20K users and help them get resolved.
  • Responsible for reproducing customer issues and reporting it to product and Dev team.
  • Ability to collect all essential technical data from Tier 1 and Tier 2
  • Responsible for escalating technical issues that could not be resolved by Tier 1 & 2 Engineers to Product Development and Software Development.
  • Collaborate with marketing team and Product Manager as needed providing information about issue, workarounds etc.
  • Ensure that Tier 1 and Tier 2 is informed about current issues, known issues, upcoming release enhancements.
  • Provide once a week Production support assistance for bug fixes, EBFs and Release support (as needed)
  • Handle multiple priorities.
  • Interact positively with teammates at all levels of company
  • Work in a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates in order to achieve departmental goals
  • Demonstrate strong analytical and problem solving skills.
  • Communicates and coordinates with developers to resolve software defects
  • In time, this Analyst will also perform the following (with proper training):
  • Perform manual testing, measure results, and detects problems that occur in the system.
  • Provide troubleshooting and resolving most difficult and complicated customer issues.
  • Perform a deep dive into customer issues to provide workarounds and root cause to Dev teams

Desired Skills and Expertise (all of the following are "nice to have and can be trained on the job)
  • Well-rounded understanding of various testing disciplines, technology, test automation and hands on experience.
  • Experience testing on multiple mobile platforms, devices, IDE's as well as web services and the ability to quickly learn and understand core systems.
  • Ability to design, develop, and execute test scripts
  • Knowledge and demonstrated experience in software development project lifecycle and Agile Software Development.
  • Experience with defect reporting and escalation procedures to senior management
  • Passion to defining and improving QA practices
  • Experience working with Quality tools (Jira, Jenkins, Dynatrace)
  • Ability to define and document best QA practices
  • Experience working with ServiceNow
  • QA background
  • Healthcare domain knowledge, EHR workflows

Please reply with your current resume as a Word attachment with all contact info,

including current LinkedIn profile URL

so we can connect and chat!

>>> A current, active LinkedIn profile that matches your resume is required <<< If you are not available or interested but know of someone who may be, please share this with them and ask them to mention your name as a referral source when they contact me.

Please remember the

iSpace

Referral Policy! If you refer your friends and we place them in any type of position,

we will pay you a referral fee. When you refer someone, your names are linked in our database. If we place them next week or 5 years from now, we will pay you a referral fee.

There is no expiration date.

Linda Yeh 3105633821

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