IT Help Desk Technician - Lead - Denver job vacancy

Vacancy expired!

Location: Downtown, Denver, COThis is NOT a remote position. Considering local candidates in the Denver metro area.Contract or Contract-to-hireEstimated Pay Range: $23-35/hour (based on skillset and experience)

We are partnered with a leading organization seeking an IT Desktop Support professional to join their growing IT team. You will report to the Director of IT and serve as Team Lead while providing technical support for internal users. You will be responsible for supporting, setup, using, troubleshooting, fixing, and upgrading software, computers, smartphones, desk phones, and conference room technologies. You will interface with all users across the organization and work with software and hardware vendors.

Key Responsibilities:

Support users at their desk, over the phone, and remotely
Respond to support requests via phone, email, text, and in person
Setup and support employee's technology (PCs, laptops, monitors, keyboards, desk phones, printers, iPhones, iPads, Wi-Fi, connectivity, webcams, etc.)
Support conference rooms and AV (Audio/Visual gear)
Call and work with 3rd party tech support to resolve issues
Be "remote hands' for working on servers and networking equipment
Escalate and coordinate with next level support for any open issues
Make purchase requests for needed equipment
Create and update documentation for common uses, troubleshooting, and fixes

Key QualificationsProfessional Work Experience in a reasonable subset of the following:

Windows 10 expertise
- Reinstalling Windows 10, drivers, and software
Proficiency in Microsoft 365 / Office 365 (Outlook, Word, Excel)
Technical support of PC and laptop hardware and software
Software installation, configuration, and troubleshooting
Printers, copiers, and scanners
iPhones and iPads
Strong problem diagnosis and creative problem-solving skills
Ability to work independently with minimal supervision
Excellent troubleshooting on diverse technologies and systems
Good documentation skills
Selt-starter who continually explores opportunities to add value.
Team Lead experience is a plus

Estimated Pay Range: $23-35/hour (based on skillset and experience)Must reside within reasonable commuting distance in the Denver, CO area

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Vacancy expired!

ID	#45928253
State	Colorado
City	Denver
Job type	Contract
Salary	USD US23 - US35 per hour US23 - US35 per hour
Source	Ledgent Technology
Showed	2022-09-23
Date	2022-09-22
Deadline	2022-11-20
Category	Technical support
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Job Details

IT Help Desk Technician - Lead - Denver