Vacancy expired!
- Results and execution oriented, self-motivated, and requiring minimal supervision.
- Eagle to grow!
- Bachelor's degree.
- Cisco Certification - CCNP required / CCIE Preferred
- Dell/EMC, Microsoft and VMware Certifications are a plus.
- 5+ years supporting complex enterprise Cisco network Route / Switch, Wireless infrastructure, and security.
- Cisco UCS Chassis, Cisco Call Manager / Voice, Cisco ISE, ACI, VXRail, EMC XtremIO, EMC VNX, EMC Data Protection Suite with Avamar Networker Data Domain, EMC Isilon, VMware Experience is a plus.
- 3+ years of experience interfacing with customers and providing technical solutions.
- Experience with Healthcare and/or a Managed Service Provider environment a plus
- Valid Driver's License and reliable transportation required.
- Daily time entry accounting for at least 9 hours in the form of Resolution Notes in Service Tickets
- Monthly billing should be at least 80% or more of a typical month of about 170 hours
- Normal business hours are Monday - Friday 8-5PM with infrequent after-hours work including weekend and out of town work. Engineers will also work a rotating on-call shift that supports our 24x7x365 managed services
- Valid driver's license and reliable transportation required
- Integrity and ethical behavior is a must
- Regular and timely completion of Minimum Documentation Standards for each client
- On-going self-training to preserve professional viability is a must
- The ability to regularly score 10's on the Quality Assurance survey
- Execution and conclusion of projects on-time and/or successful management of client expectations when targets cannot be met
- Good communication with Account Managers and Team Leader with regards to events and changes transpiring at client sites
- Ability to communicate with client at all levels from IT personnel to CxO's and to understand business issues in context of IT issues
- Takes ownership of tasks and follows through to ensure complete resolution
- Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
- Ability to pay close attention to detail while performing technically detailed tasks
- Ability to deal effectively with stressful situations
- Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
- Ability to provide accurate time estimates for how long a task will take
- Understands that the success of individuals is measured by the success of their teams
- Ability to quickly learn new technologies through the use of self-study materials and intuition
- Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution (i.e. Susie can't print)
- Enjoys sharing information, supporting others, and working on a team to achieve team goals.
- Working Knowledge of Enterprise Backup and Business Continuity Systems
- Working Knowledge of High Availability load balancing solutions
- Working Knowledge of Hyper-V and VMware
- Working Knowledge of SAN Architecture
- Working Knowledge of File Storage Architecture
- Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity
- Experience with and understanding of routers and firewalls
- Experience supporting WAN circuits including SD-WAN and BGP
- Experience and understanding of Terminal Services & Citrix
- Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
- Understanding of DHCP and DNS services
- Understanding of High Availability / Load Balancing solutions
- Experience supporting cloud architectures including Azure
- Bachelor's degree
- Minimum 4 years' experience supporting enterprise Cisco solutions Switching/VLAN/Routing/Wireless/Voice/Firewalling Support
- Cisco Certification - CCNP Required / CCIE Preferred
- Working Knowledge and Experience - Mobile Device Management
- Working Knowledge and Experience - Server Hardware Technologies (Hyperconverged, and Physical) Support
- Working Knowledge and Experience - Virtualized Server Support
- Working Knowledge and Experience - SAN Support
- Working Knowledge and Experience - Data Backup and Recovery Working Knowledge and Experience - Support, Business Continuity Solutions, Corporate Antivirus Support, VPN Connectivity Support
Vacancy expired!