Vacancy expired!
- Liaise with internal and external technology partners to help close technological gaps and resolve issues
- Investigate and analyze high-severity incidents (Sev1 and Sev2) and chronic low-severity incidents, to:
- Determine root-cause analyses and actual Business impact
- Review back-to-service resolution actions
- Recommend permanent solutions and/or corrective actions
- Identify Six Sigma opportunities, preferred but not required
- Help identify and drive implementation of innovative strategies and permanent fixes to problem tickets.
- Ability to analyze data and recommend data fixes as needed
- Perform other duties as required: This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position.
- Bachelor's Degree with a focus in Information Technology, Technical Writing, Mathematics or other relevant field preferred or 0-3yrs equivalent experience
- Excellent facilitation skills; Strong desire to communicate in all settings to all Enterprise levels
- Apply objective, analytical, and orderly thinking to the analysis of complex problems
- Proficiency using Google Suite, particularly Google Docs and Google Slides
- Embrace the Adventure; Willing to take risks, try innovative approaches, being adaptable to change, and learn from failures
- Demonstrate Curiosity; Strong desire to learn and add value to all aspects of the Dish business
- Excellent written communication skills, including experience in technical writing or creating similar complex material with an eagerness to learn and collaborate with others, both internally and externally.
- Strong oral communication skills, including meeting facilitation and communicating across functions and levels, both internally and externally.
- Exceptionally detail-oriented and a love for problem solving.
- Be eager to help your teammates, share your knowledge and learn from them
- Ability to handle aggressive deadlines in a fast-paced work environment.
- Provide routine, regular updates on the progress of any PMR projects.
- Escalate any major roadblocks, non-compliance, or resourcing issues.
- Working experience with large on-prem data center and AWS infrastructure is a plus
- Proficiency using ServiceNow and Rally
- Proficiency using DynaTrace, Logiz.io, etc
- ITIL v4 certification
- Six Sigma certification
Vacancy expired!