Vacancy expired!
Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.The Boeing Global Services Delivery Services and Support organization is currently looking for a Senior Customer Implementations Manager (individual contributor role) to join our team in Englewood, Colorado . Our mission is to continuously innovate and deliver an integrated digital experience for the aviation industry that delights customers and improves operational safety and efficiency. This position directly supports a number of portfolios: Flight Data Analytics, Flight Planning and Dispatch, Flite Deck Solutions, Flight Efficiency and Solutions, Leasing, Maintenance and MRO. Our Implementation Managers have the critical responsibility of ensuring we deliver a first-class experience when deploying our solutions to customers, starting at contract signature through go-live success.A successful candidate will understand the importance of collaboration as this position will require working directly with both the Product Management Team, Sales, Software Development, Delivery Services and our international customer base.Position Responsibilities:What you will do:Build Positive Relationships:
Develops and uses collaborative relationships within and outside the organization to facilitate the accomplishment of customer deployment efforts.
Establishes rapport and trust among stakeholders, including customers, and demonstrates the organization's dynamics to promote program goals by focusing on a shared vision. Maintains strategic partnerships with customers, stakeholders and peers.
Strive for Deployment Excellence:
Proactively manage the implementation process end-to-end to achieve mutually satisfactory target timelines and goals. Develops and executes project and process plans, implements policies and procedures.
Report on customer implementation status and proactively escalate risks.
Acts as the initial point of escalation for issues or challenges encountered by the joint deployment team. Capable of effectively triaging and de-escalating issues with impacted parties.
The ideal candidate will excel in their ability to facilitate troubleshooting and liaise with appropriate resources to ensure we deliver on customer requests.
Translate and document customer concerns, issues and requests accordingly so our internal product /development teams can appropriately understand them and work toward a resolution.
Represent the Stakeholders:
Ensure customer feedback is captured and shared with stakeholders and team.
Communicate with the Product Management team, to ensure proper backlog/roadmap inclusion where appropriate.
Ability to articulate use cases and value gained in the customer’s context are key to improving our implementation capabilities.
Who we are:
At Boeing, diversity, equity, and inclusion are enduring company values. We strive to live these values every day not only because it’s the right thing to do, but because our success depends on it. The company’s commitment to diversity and inclusion providing a work environment for all employees that is welcoming, respectful and equitable, with opportunities for personal and professional development.
Fosters a just culture grounded in humility, inclusion and transparency.
Lead on safety, quality, integrity and sustainability.
Extraordinarily candid – delivering and receiving feedback with integrity.
Keeps iterating and improving; embracing a growth mindset.
A Team!
This position is hybrid. This means that the selected candidate will be required to work onsite 2 days per week at one of the listed location options. This is at the hiring team’s discretion and could potentially change in the future.Employer will not sponsor applicants for employment visa status.Basic Qualifications (Required Skills/Experience):
8+ years of experience in Implementation and or Customer Experience.
Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.
Exceptional communication, presentation and relationship-building skills along with a deep commitment to driving an exceptional customer experience.
Ability to interface between technical and non-technical stakeholders.
Experience using or applying metrics to measure performance against projects to ensure high quality delivery
Ability to work across time zones with a globally dispersed team.
Preferred Qualifications (Desired Skills/Experience):
Bachelor's degree or higher
2+ years’ experience in a customer facing position within Aviation or Technology.
Exceptional curiosity and enthusiasm for solving issues.
Typical Education & Experience:Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 15 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+13 years' related work experience, 19 years' related work experience, etc.)Relocation:This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.Drug Free Workplace:Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.“At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.Summary pay range: $127,500.00-$180,00.00Export Control Requirements: Not an export control positionEqual Opportunity Employer:Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Vacancy expired!