IT Application Operations Leader job vacancy

Vacancy expired!

Department Summary:

Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable of turning ideas and strategies into world-class results.

Job Duties and Responsibilities:

The IT Applications Operations Leader will provide end-to-end production support for Enterprise Applications. This team is tasked with supporting OSS/BSS, Retail, Middleware, and Data Management Systems, including billing, provisioning, activation, authentication, transaction processing, and location service applications. In this capacity, the team has responsibility for the critical systems our customer-facing employees depend upon in their daily work activities to provide the best possible experience to our customers. The leader of this team must work closely with peers, as well as build excellent working relationships with senior leaders across the company.

The ideal candidate has a proven track record of building dynamic teams, is a creative thinker, problem solver, teacher, learner, and a fantastic leader of people. The leader of this organization will build a team of subject matter experts who will need to have a strong mix of both technical knowledge of the systems and technologies that support OSS/BSS/Retail platforms, as well as a strong focus on customer experience. This leader must also have demonstrated excellence in Incident Management and Problem Management.

In this role, you will:

Develop and lead a world-class team focused on best-in-class reliability engineering and applications operations methodologies;
Develop a strong ability within the team to perform effective Incident Management from incident start through resolution, partnering with Development and Deployment to determine root causes, and driving rigorous Problem Management to follow through on actions;
Foster and encourage a culture of clear and precise communication, continuous improvement, and employee engagement;
Challenge existing methods and drive new paradigms;
Provide both strategic leadership for the organization, as well as hands-on tactical daily leadership;
Develop strong working partnerships built on responsiveness and mutual accountability with leaders inside and outside of the organization;
Set monthly/quarterly goals and objectives and ensure resources are efficiently aligned to organizational goals and objectives.

Skills, Experience and Requirements:

A successful IT Application Operations Leader will have the following:

BA/BS in a technical or business discipline (information systems, engineering, computer science, finance, business administration, or accounting) or relevant experience; MA/MS preferred;
10+ years of experience in Information Technology;
5+ years in a senior IT leadership role in a large enterprise environment;
Strong experience with Intake, Problem Management, and Service Availability Management;
Exceptional written and oral communication skills;
Ability to articulate complex situations clearly;
Knowledge of public cloud, preferably AWS services and operations;
10+ years experience with BSS/OSS/Retail Applications;
Knowledge/experience with configuration management (Chef, Puppet, Ansible, Salt);
Knowledge/experience with Infrastructure as Code (IAC) (Terraform, CloudFormation);
Knowledge/experience with CI/CD tools and concepts;
Ability to establish rapport and credibility, and to influence in a highly cross-functional, matrixed organization;
Entrepreneurial attitude and ability to drive best practice innovation;
Highly collaborative approach with a strong work ethic;
Disposition to embrace challenges and display a strong creative flexibility;
Familiarity with Site Reliability Engineering (SRE).

Additionally, experience is desired in the following areas:

Data Networking;
Enterprise Software Releases;
AWS and Cloud Services;
Development Tools and Enterprise Monitoring Systems.

#LI-AG2 #dice Compensation: $143,550.00/Yr. - $203,850.00/Yr.

Benefits:

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Candidates need to successfully complete a pre-employment screen, which may include a drug test.

Vacancy expired!

ID	#21197880
State	Colorado
City	Englewood
Job type	Permanent
Salary	USD TBD TBD
Source	DISH Network
Showed	2021-10-16
Date	2021-10-15
Deadline	2021-12-13
Category	Systems/networking
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Job Details

IT Application Operations Leader