Vacancy expired!
Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development through our generous, annual training contribution. Overview: You will work in a corporate environment located onsite with one of our largest and most well-known customers. Your duties will include but will not be limited to:
- Customer service - working directly with customers troubleshooting issues and monitoring escalation queue to solve escalations in a timely manner
- Installing and configuring OS on client laptops
- Migrating client data to the new laptop
- Picking up surplus equipment from users
- Preparing old equipment for re-dispositioning and e-waste handling
- Processing and testing failed systems returned from clients, diagnosing and creating repair tickets for "Return for Maintenance
- Processing assets returned from clients leaving the company
- Cleaning and testing used systems for redeployment
- Ensuring all client inventory assets are stored and distributed in a clean and professional manner
- Serving as the first point of contact for escalations on troubleshooting issues from Level 2
- 3-5 years technical experience desired
- Must be able to lift up to 35 lbs. solo
- May be required to walk / sit / stand / crawl / kneel for extended periods
- Must have excellent customer service skills and excellent written / verbal communication skills
- Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 8, and Windows 10
- Technical certifications a plus
Vacancy expired!