Vacancy expired!
- Customer Service, Desktop & Field Support skills & experience, technical troubleshooting
- Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
- Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
- Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution
- End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
- 1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.
- Experience with Android and iOS support
- You will be asked to perform this role in an office setting or other company location
- Must have a valid driver's license, car insurance and dependable vehicle
- Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
- Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
- Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
- Coordinates with both internal I.S. resources and external vendors as needed on small-scale application and hardware upgrades or installations
- Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure
Vacancy expired!