Vacancy expired!
- Actively and consistently lead efforts to simplify and enhance the customer experience.
- Develops a disciplined, detailed and structured team and assist with developing their direct reports as to drive a high performance culture and environment.
- Oversees 24/7 DOCSIS Support Desk within DOCSIS Network Operations, DOCSIS CPE devices to ensure unparalleled customer experience.
- Provides support desk and direction for new or existing technologies and current operational initiatives.
- Evaluates and consults with Corporate, Regional and KMA levels of leadership regarding DOCSIS Solutions & Services.
- Supports in field problem solving coordination and vendor interaction when customer impacting events occur.
- Supplies a complete final impact study with actions and recommendations to minimize future events.
- Ensures current procedures and tests are performed in accordance with Charter Policy and Procedures.
- Ensures adherence to company NCM policies and other related Engineering standards.
- Leads and participates in succession planning.
- Performs other duties as requested.
- Bachelor's degree in engineering or related field, or equivalent work experience
- Minimum six (6) years Engineering experience
- Minimum two (2) years Management and Project Management experience
- Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, (N)CTI, SCTE, BCT/E etc)
- Must be able to work the following shift: Wednesday thru Saturday, 10:00PM - 9:00AM
- Knowledge of DOCSIS Solutions and Modulation profiles, CCAP and other developing standards of TFTP, TOD, CM files, and other related provisioning elements
- Ability to handle multiple projects and tasks, make decisions and solve problems while working under pressure, and the ability to supervise and motivate others
- Comprehensive understanding of HVAC and power distribution systems
- String Understanding of Analog Transmission Line Theory, Electronic theory, Fiber Optic theory, IP Addressing
- Knowledge of company products and services
- Office environment
- Exposure to moderate noise levels
- Travel as required
Vacancy expired!