Vacancy expired!
- Are you a detail-oriented client feedback experience analyst skilled at collecting survey data and creating impactful dashboards?
- Can you commit to a critical position identifying improvement opportunities that have the greatest client and business impact?
- Do you desire competitive compensation with lucrative benefits and a focus on professional development?
- Competitive salary with bonus.
- Health, vision and dental insurance.
- 100% company match 401(k) up to 6%.
- Company funded retirement accumulation plan for an additional 3%.
- Education assistance.
- Pretax childcare spending account.
- Paid holidays, vacation days, personal days and sick days.
- Employee discount on spectrum services where available.
- Encourage company-wide excellence through active and consistent support of all efforts to simplify and enhance the client experience.
- Drive overall business strategies by assessing client and business information and providing reports for senior leadership to leverage.
- Guide the cross-functional visibility and prioritization of projects by tracking, monitoring and managing the framework.
- Support multiple projects by gathering and collecting information while assisting in preparing reports.
- Ensure a successful project completion by assisting in the definition and execution of processes, procedures and reporting.
- Improve efficiency through the facilitation, management and exchange of information across the organization.
- Maintain high levels of organization, detail and accountability for all program-related needs to ensure the timely completion of quality deliverables.
- Manage projects by ensuring accurate tracking while continuously evaluating and monitoring for improvements.
- Effectively communicate data by maintaining and organizing information in easy to consume formats.
- Streamline efficiency and improve quality where possible by working to build automation into workflows and other tools.
- Regularly collaborate with internal business partners to understand and document operations and client impact.
- Three or more years of business, reporting or operations experience.
- Comfortable working with large, cross-functional teams to achieve business goals.
- History of developing collaborative relationships with peers and internal partners.
- Proven prioritization and organizational skills with the ability to listen and ask clarifying questions.
- Critical thinker that can make decisions and resolve issues while working independently.
- Track record of showing sound judgment and taking the initiative to accomplish job duties.
- Advanced data analysis and interpretation skills with the ability to document, prepare and deliver information.
- Confident when communicating relevant information to team members and senior leadership.
- Solid communication, time management, organization and interpersonal skills.
- Flexible with the ability to manage change and re-prioritize projects as required.
- Curious and inquisitive with a willingness to find solutions.
- Proficient with Microsoft Word, Excel, PowerPoint and Outlook.
- Effective written and spoken English communication skills with all levels of an organization.
- Two or more years of experience using client feedback platforms, such as Qualtrics or Medllia.
- Solid data visualization, analytic and presentation skills.
- Familiar with tracking tools and technology.
- Bachelor's degree in business, analytics or a related field (required).
Vacancy expired!