Job Details

ID #17327886
State Colorado
City Greenwoodvillage
Job type Permanent
Salary USD TBD TBD
Source Robert Half
Showed 2021-07-26
Date 2021-07-25
Deadline 2021-09-23
Category Et cetera
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Help Desk Analyst I

Colorado, Greenwoodvillage, 80111 Greenwoodvillage USA

Vacancy expired!

Description

Remote Helpdesk

Pay: up to $17.00/hour

Term: 3-month contract to full-time

Schedule: 3 schedules available, hours can be between 5:00am and 8:00pm Pacific.

Training is 2 weeks long, will be provided during regular business hours.

Will be required to go into their Denver office to pick up required equipment. Will be compensated for your time to get the equipment.

Will be taking inbound calls or chat from external customers.

Customers use our client's app to track their health, health goals, exercise, medical appointments, etc. to help reduce their medical insurance costs.

Will need to have exceptional customer service, and be able to work with non-technical people to help set up or troubleshoot their mobile app.

May need to reset their passwords, sync their app with other health apps such as Apple Health, Fit Bit, etc.

Will need to be able to create tickets and log steps and resolution to the customer's problem.

Need to ensure adherence to company policy for customer satisfaction, customer security and privacy standards.

Client will be providing needed equipment.

Requirements

High school diploma or equivalent

1+ years of call center or helpdesk experience or equivalent training

1+ years of customer service experience

Must have good written and verbal communication skills in English

Bilingual is desired

Must be able to type a minimum of 35 wpm.

Must have a quiet, dedicated workspace.

Need to have reliable internet connection.

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.

Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

Vacancy expired!

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