Vacancy expired!
- Management of employees in a flexible work arrangement
- Establish clear, basic expectations of employees while working from home
- Responsible for the deployment, operation and restoration of video products and solutions.
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Lead Video Operations day to day system admin tasks for all session based video technologies, ie video content management systems (eCMS), content delivery network (Akamai), video backoffices (Commscope CMM & Vertasent / Synamedia VSRM), delivery systems (Synamedia / Vecima) and CPE devices to ensure optimal performance
- Lead an innovative, collaborative work team to produce exceptional results delivering the customer experience.
- Direct quality control programs for video operations and ensure consistent operational procedures
- Assist in management and execution of standard change management processes for BAU deployments
- Research issue and resolution of action items as needed and directed by Charter
- Oversee lifecycle management of field hardware and software
- Ensure that all engineers have an active development plan and are progressing in their skill sets.
- Ensure effective outage management and drive issues to root cause
- Performs other duties as requested by manager
- Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience.
- Minimum of eight (8) years of engineering work experience
- Minimum five (5) years of Video Control and Distribution Systems experience
- Minimum three (3) years of supervisory management experience
- Is able to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
- Capable of handling multiple projects and tasks, while supervising and motivating others within the team.
- Strong knowledge / operational background as either a team member of another Operations Center, NOC or Computer Operator
- Ability to work with internal/external clients, various operation support groups, vendors, carriers and utilize all network tools and resources to resolve the majority of trouble tickets assigned.
- Knowledge of telecom industry products and services.
- Strong knowledge of network designs and operations
- Has worked with IP Video Delivery solutions, Video Solutions and IP Multi-cast.
- Strong knowledge of MPEG2, MPEG4, transcoding, & other related technologies.
- Ability to work with personal computer and software applications.
- Will require being on call to support the engineers every other week
- Office
- May work in Network Lab environment or 24X7 Network Operations environment
Vacancy expired!