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The Product Configuration Specialist focuses on the configuration, maintenance, and support of assigned technologies within the Restaurant Technology environment. The Product Configuration Specialist is responsible for configuring assigned Restaurant Technologies to align with business and operational execution goals, while maintaining data quality and appropriate integration to backend systems, restaurant operations, and future technologies.The Product Configuration Specialist works closely with cross-functional teams to ensure seamless restaurant execution and great Guest experiences and provides relevant technical support to the restaurants and internal teams.As an expert in assigned technologies, the Product Configuration Specialist provides recommendations to the business and stakeholders on how Restaurant Technologies should be configured, and stays current with system information, changes, updates and supports maintenance of the product roadmap.This position is expected to work a few hours every weekend to service restaurant needs.Essential Functions of the JobSupports the Red Robin restaurant and Guest experience by configuring, optimizing, and maintaining assigned restaurant technology products. 20% of JobExecutes regular product configuration needs.
These can include, but are not limited to, menu configuration and builds, recipe builds and maintenance, user access, hierarchy and data structure maintenance, item routing, order timing, and ongoing product updates.
Supports new business initiatives, promotions, and changes with appropriate product configuration.
Maintains the configuration and data quality of assigned products throughout the normal course of business activities.
Supports QA efforts by maintaining configuration and data quality in lab or sandbox environments.
Ensures quality of product configuration changes through validation and testing.
Executes change control procedures and conducts relevant QA prior to changes reaching production environments.
Partners with Product Owners and Restaurant Engineering to scope, develop, and implement configuration updates and requests across multiple systems. 10% of JobProvides scope, timeline estimates, and level of effort for configuration needs.
Maintains an accurate understanding of timing and level of effort for regular configuration needs.
Provides initial estimates based on new configuration requests.
Provides ongoing estimates based on any changes in priority or resources.
Gathers requirements and details as needed.
Works cross-functionally on detailed project plans within scope and established timelines.
Uses professional insight and judgment to assess the impact of configuration decisions and actions on the end user and other technical systems.
Manages and executes a backlog of configuration requests across multiple stakeholder groups within committed timeframes.
Provides ongoing restaurant level support to resolve issues with assigned technology products and tracks systemic trends to proactively identify potential issues. 50% of JobResearches, diagnoses, and corrects configuration based on restaurant issues or required support.
Communicates with IT Support Services and other stakeholders on known or corrected configuration issues.
Manages and resolves assigned support tickets and issues.
Maintains and updates Knowledge Base articles
Provides help desk support and knowledge base article documentation and runbook for assigned technology products.
Ensures business needs are being met through appropriate restaurant technology product configuration. 10% of JobRegularly works with Product Owners to understand use cases and business needs.
Stays current on upcoming initiatives and promotions by attending necessary meetings.
Ensures product configurations match stakeholder requirements and use cases.
Participates in new idea generation process with cross-functional groups, including project teams for company initiatives.
Supports with communication plan for enhancements, upgrades, and changes to all interested and pertinent parties within the business.
Defines and suggests optimal product configurations and potential product improvements to benefit the restaurant and Guest experience. 5% of JobCritically analyzes current configuration, use cases, and available product functionality to identify system improvements.
Recommends and justifies improvement opportunities to the Product Team and Restaurant Engineering, with explanations of how the changes improve the restaurant and Guest experience.
Understands how improvements fit into the product roadmap and timelines.
Proactively maintains and documents knowledge of systems, use cases, and data flows related to assigned restaurant technology products. 5% of JobMaintains knowledge around latest releases for assigned technology products.
Maintains change control system as required for assigned technology products.
Adheres to all PCI standards and security protocols as it pertains to assigned technology products, and other company policies.
Qualifications and CompetenciesBachelor’s degree in IT or Business, or relevant related work experience.
2-3 years of restaurant operation, with experience using a POS system or other restaurant technologies
Strong organizational skills
Able to manage multiple projects, timelines and deadlines
Must be able to follow through and execute on commitments with minimal oversight
Ability to analyze and document complex technical processes
Ability to work well under pressure and daily deadlines
Self-starter with the ability to work on several projects concurrently
Must be able to communicate ideas (both written and verbal) and make recommendations to all levels within the department using tact, common courtesy, persuasion and discretion to achieve objectives
Able to implement QA processes to ensure quality and accuracy
Superior proof-reading skills to ensure product quality and accuracy
Knowledge of data structures and systems
Knowledge of Red Robin restaurant operations
Knowledge of NCR suite of technology tools (Aloha CFC, NBO, Menu Configurator)
Microsoft Windows & Office Suite
Service Now (Ticketing System)
Assigned Restaurant Technologies (NBO, POS, Online Ordering, Supply Chain, Labor, KDS, Table Management)
Benefits:Annual bonus opportunity
Paid time off and holidays
Health, vision, dental, life insurance plans, and discounts
401(k) savings plan plus a company match with immediate vesting
Eligible to participate in the employee stock purchase plan after 1 year of continuous employment
Discounts on Red Robin food
Compensation Range: $24.95 - $34.33Red Robin is an Equal Opportunity & E-Verify Employer#SourcingPro #11uv #rrtechnologyconfigurationspecialist #date062722
Vacancy expired!