Vacancy expired!
- Provide escalation support for Video Support Center front line engineers
- Assist leadership in defining training gaps and opportunities to improve engineer knowledge base
- Partner with peer Video Operations verticals to ensure they are aware of pain points
- Partner with Engineering to design and test system designs.
- Review long running incidents to identify troubleshooting missteps and build better processes to prevent them in the future
- Interact with vendors and Engineering to resolve issues and design flaws
- Perform detailed problem diagnosis, track and update problems in trouble ticketing system.
- Develop problem resolution procedures
- Bachelor's degree in Computer Science, Engineering or related field, and / or equivalent work experience
- Minimum seven (7) years of experience in maintaining and troubleshooting video delivery or video applications
- Minimum six (6) years of engineering work experience
- Minimum five (5) years of experience with internal/external direct customer contact in a technical environment (Headend, Network, Telecom, or Operations background)
- Must be able to work the following shift: Wednesday thru Saturday from 6:00AM to 5:00PM
- Strong knowledge and operational use of video surveillance systems and resolution implementation, following established operations procedures.
- Operational experience with building, grooming, and troubleshooting various linear and NextGen/OTT/TVE multiplexing, encoding and transcoding platforms such as Harmonic, Imagine, Arris and Ericsson.
- Basic understanding and experience with Cisco DCMs, Arris CAP/DM6400 Cherry Pickers, BMRs, Imagine BNPs and APEX1k-3k.
- Understanding of conditional access systems, VOD, and switched digital video
- Understanding of Content Delivery Networks (CDN) along with the applicable support and delivery methods over IP involving HLS & Smooth Streaming technologies.
- One or more of the following certifications: SCTE BTCS, SCTE Moving Pictures Expert Group (MPEG), SBE SBNT (Certified Broadcast Networking Technologist), SBE-CTO (Certified Television Operator)
- Experience with IP multicast video in cable Headends, Hubs, industry vendors
Vacancy expired!