Associate Operations Analyst

Job Description

As an Associate Operations Analyst, you will be responsible to support the Visa Clearing and Settlement Platform and Core System and Applications in a multi-data center environment. The daily duties would include extensive research, troubleshooting and problem resolution. As a team player, you will possess excellent communication skills and have the ability to multitask, and prioritize those issues that need immediate attention.

Essential Functions:

• Proactive analysis of the Visa complex core systems and applications to detect potential problems and when necessary make preventive corrections.
• Work closely with the Engineering/Development groups to implement long-term corrective measures and offer solutions where applicable.
• The analyst is responsible for problem determination and recovery of the Visa's Core applications, operating system, and services.
• Working experience with large server (IBM mainframe) and Tandem Non-stop technologies and architectures in a complex, heterogeneous systems environment.
• Working knowledge of MVS & Tandem operating systems and related software/hardware.
• Run Ad hoc scripts against Tandem database for problem resolution or customer metrics.
• Strong comprehension and understanding of the Visa applications and the services they provide in relation to the service levels and impacts to Visa's customers.
• Experienced in analyzing processing environments with focus on identifying improvement opportunities and efficiencies to process, procedures, and Visa applications while working closely with 3rd level support groups.
• Experience in working with various technical teams, which include application support and engineering teams.
• Must be able to multi task, analyze and diagnose complex issues when working with various support groups.
• Strong understanding in Incident, Problem and change management per the ITIL process.
• Strong reporting and documentation skills.
• Excellent written and verbal communication skills.
• Shift work, 12 hours shifts, US Days on a rotating basis.
• Required to work OT as requested.

Key Performance Indicators:

• Technical staff member with general hardware/software system configuration and troubleshooting skills.
• Includes but not limited to MVS Systems, ESP Scheduling, OPS MVS (REXX/CLIST) Management, and OFD Tandem Support.
• Demonstrated strong ability in resolving routine problems with (JCL, Job abend, Job Schedules, and Rexx/Clist script errors) within technical areas of responsibility, following documented handling procedures.
• Uses sound judgment in determining priorities and enlisting support of others to prevent compromises to Visa's business or client, service level agreements.
• Ability to work independently and as part of a team.
• Responsible for enhancements, configuration changes, apply application patches or fixes for various monitoring products such as; ESP, Netmaster, OPS/MVS (REXX/CLIST), JCL/PROC in relation to job abend resolution.
• MS Office Proficiency

Qualifications

Basic Qualifications: Associate: Minimum of 6 months of work experience or a Bachelor's Degree

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.