Job Details

ID #49965898
State Colorado
City Highlandsranch
Job type Full-time
Salary USD TBD TBD
Source Visa
Showed 2023-05-19
Date 2023-05-19
Deadline 2023-07-18
Category Et cetera
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Associate Systems Application Analyst

Colorado, Highlandsranch 00000 Highlandsranch USA

Vacancy expired!

The DPS Distributed Global Operations Associate Systems Analyst will be part of our World Class Client-Facing Support Team and will be responsible for supporting our growing client base's business and technical needs. The role involves significant interaction with but not limited to: Monitoring (eyes on glass), ticketing and office communications. As a member of the VOCC (Visa Operations Command Center) you will be on the front line of application and environment support. Members are directly responsible for error mitigation and escalation to advanced support teams in a 24x7 environment.Candidates must be able to work as part of a team with staff across multiple locations. They must also possess the ability to deliver results in a dynamic and ever-changing environment, utilizing excellent communication and time management skills.ResponsibilitiesProvide first level support to customers to understand the nature of the problem and initiate the troubleshooting process, ensuring the highest quality of service delivery throughout.Works closely with second and third level support teams, business teams and external vendorsMonitoring/Proactive analysis of products and services such as servers, APIs, and internal tools to detect and quantify anomalies.Monitor and operate the Visa DPS Forward system in a multi-datacenter and multi-processing environment.Support technical bridges and interact with both technical staff and management during the incident management process.Ensure the incident management process is followed, and all communication requirements are met.Provide exceptional customer service to our clients and their vendors via inbound phone calls, e-mail, and ticketsDirect application monitoring for over 900 servers.Error investigation and resolution or escalation.Patching of servers.Supporting ongoing changes to multiple environments.Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standardsUtilize collaboration across multiple teams, while displaying exceptional levels of professionalism on all interactionsThis is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Vacancy expired!

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