Vacancy expired!
Job Description
This role is responsible for initial setup, maintenance and support of ATM and debit processing client configurations. This is an individual contributor role responsible for support of client configurations and resolution of issues of basic to moderate levels of complexity. The position requires some technical and analytical abilities and does not include programming.
Essential Functions
- The candidate will be responsible for initial setup, maintenance and support of client configurations on various applications while meeting internal and external customer timelines for delivery.This includes taking business requirement documents (configuration/database forms) and providing technical solutions through application setup to comply with new or existing configuration standards.
- Must act as a technical consultant and SME in all aspects of client configurations.
- Must utilize existing Tools/Software products to extract data into various reports to support research requests.
- Must collaborate with and provide technical assistance to junior members, implementations, client services, certification and operations to ensure error-free processing and support of client configurations. The candidate is expected to learn from past mistakes with the ability to catch own errors during requirements review/building phase of projects and not rely on the peer review or CERT processes to catch errors.
- Must engage in training and mentoring of new staff on the technical and process related aspects of configuration. The candidate must assess abilities, skillsets and evaluate the readiness of staff to work on projects of varying complexity.
- The candidate needs to recommend customer service and/or value improvements after learning the business or customer setups and understanding Application Configuration best practices. The candidate is expected to raise questions or concerns at the initial stages of a project if the requirements or design are not aligned to maintaining the integrity of our applications or may not serve the business purpose. Must share information gained from projects or problems and create/revise checklists and documentation.
- Must research and resolve Database setup problems on multiple platforms for both Production & Certification environmentsand resolution of issues of moderate to advanced levels of complexity.
- Must work with the certification group in the testing and certification of new client configurations
- Participate in on-call rotation for the 24x7 support model.
- Additional responsibilities may include initial set-up and maintenance of client configuration parameters on the Connex Environment Database for ATMs, Prepaid Environmental Database (PED), and/or Data ExpressIBM OS/390 supporting the Offline processing of client reports and file deliveries.
Qualifications
Basic Qualifications 5+ years of work experience in the Payments industry utilizing Debit, Prepaid and/or Government based cards Bachelor’s Degree with computer science, computer engineering, computer information systems or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhDPreferred Qualifications 8+ years equivalent work experience in the Payments industry utilizing Debit, Prepaid and/or Government based cards in an Implementations Manager, Business Analyst, Data Analyst, Technical Project Management or Problem Management role Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD Exposure to VisaNet systems, members and processors is a plus 5-7 years general knowledge of Electronic Funds Transfer (EFT) 3-6 years in an application database such as Base24/Connex Good communication (oral & written) skills including experience using standard MS Office tools (e.g. MS Excel, Word, PowerPoint, etc.) and the ability to translate technical issues/concepts into ways for non-technical staff to understand Good analytical and problem-solving skills Collaborative, team-oriented style Displays ability to learn quickly Displays leadership and mentoring skills Ability to work independently exhibiting strong multitasking and time management skillsThe position starts at $96,800. Base pay may vary depending on job-related knowledge, skills, and experience. In addition, this position is eligible for bonus and equity.Additional Information
Work Hours: Varies upon the needs of the department Travel Requirements: This position requires travel5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Vacancy expired!