Vacancy expired!
This position will build, operate and maintain the IT systems and infrastructure necessary to enable a highly connected and collaborative workforce that helps power Visa’s business. You will help define success for the central and critical tool for the ongoing support and operation of services that Visa provides. This position will report to the Director of End User Operations and Application Support.Essential Functions:Perform release management activities by coordinating, communicating and planning releases.Facilitate project meetings/daily scrums and communicate meeting minutes.Facilitate user acceptance testing for Service Catalog and all platform related stories.Perform all yearly audit activities for group, role and platform related certifications.Perform license management activities by reviewing and managing demand, usage and overage.Implement and continue to improve standards and governance across service catalog and platform.Build custom reports and dashboards using the reporting module and performance analytics in ServiceNow.Work with internal customers and business analysts for requirement clarifications and solution designing.Provide L3 Support operations when requested.Analyze data, provide areas of improvement and document new processes across Service Catalog and platform.Support and maintain the intake process queue for all of Service Catalog, Service Portal and platform related enhancements and new features.Gather requirements by directly working with customers to ensure best practices and development standards are enforced.Create stories for monthly releases and unblock stories with requirement gaps by clarifying with customers and developers.Work with internal customers and business analysts for requirement clarifications and solution designingWork within the Service Catalog realm to create new catalog requests, build new workflows and make configuration changes.This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Vacancy expired!